Site Operations Supervisor, Full Time

About the Role

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Responsibilities

• Supervise daily operations of the diagnostic imaging site with 10–25 employees.
• Lead and support front-desk, scheduling, and support staff to ensure an excellent patient experience.
• Coordinate patient flow to minimize wait times and optimize imaging schedules.
• Monitor appointment scheduling, registration accuracy, and insurance verification processes.
• Conduct daily site walk-throughs to ensure readiness, cleanliness, and safety.
• Address patient concerns and service issues professionally and promptly.
• Ensure compliance with HIPAA and company policies and procedures.
• Ensure proper use and maintenance of office equipment and supplies.
• Oversee adherence to office policies and procedure. Provide policy reinforcement and re-training.
• General facilities management.
• Assist with staff onboarding, training, and performance coaching.
• Support technologists and clinical leadership with operational needs (room readiness, staffing coordination, supply availability).
• Monitor attendance, timekeeping, and productivity metrics.
• Assist senior management in creating and presenting performance reviews and disciplinary actions.
• Communicate operational updates, issues, and performance metrics to senior management.
• Identify opportunities for process improvement and workflow efficiency.
• Assist with call volume, instant messages/emails, administrative tasks, and escalated calls as needed.
• Perform all other duties as assigned.

Qualifications

• High school diploma or GED required; degree in business/health administration or equivalent business-related experience preferred.
• 2–5 years of experience in healthcare operations, medical office management, or diagnostic imaging environment.
• Prior supervisory or lead experience preferred.
• Expertise in medical office workflows, scheduling, and patient registration.
• Familiarity with insurance verification and basic billing processes.
• Strong understanding of HIPAA and patient confidentiality requirements.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency with EMR/RIS, scheduling systems, and basic office software preferred.
• Ability to multitask in a fast-paced, patient-focused environment.

Physical & Work Requirements

• Ability to stand, walk, and move throughout the imaging center during the workday, with accommodation.
• Occasional lifting of office or clinical supplies up to 20lbs.
• Flexible scheduling may be required based on patient volume and staffing.
• Hand and finger movement to support keyboard use, with accommodation.
• Eyesight to read computer screen, with accommodation.
• Ability to identify big picture/small picture issues and determine solutions.

Core Competencies

• Patient-centered service
• Operational leadership
• Attention to detail
• Compliance and confidentiality
• Team collaboration
• Time and resource management
• Dependable and flexible

Benefits & Total Rewards

• Company paid time off and medical insurance: Paid time off, Vacation, plus 6 designated Holidays.
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing.
• Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: Dental Insurance, Vision Insurance, Life Insurance and AD&D, Short and Long Term Disability Insurance, Critical Illness Insurance, Accident Insurance.
• 401(k) with 4% company match, when eligible.
• Additional Perks: Paid on-site training, Annual uniform allowance, Competitive pay and growth opportunities, Quarterly appreciation breakfast/lunches.

Location: On-site — Villa Park & Wheaton
Days/Hours: Monday–Friday, Hours Vary between 9:00 AM and 6:00 PM
Compensation: $24.00 – $27.00 / hour