Site Operations Manager (Technical) w/Top Secret Clearance

Responsibilities

Lead and manage all contract activities related to technical services across NMOTC and its subordinate commands.

Serve as the principal liaison to Government stakeholders, ensuring clear communication and efficient operations.

Provide remote support during outages, including coverage on federal holidays or administrative closures.

Supervise IT support personnel and ensure compliance with DoD and Navy IT policies, cybersecurity standards, and procedures.

Ensure staffing coverage and quality service delivery at multiple CONUS locations, including Pensacola, San Diego, Groton, Fort Bragg, and others.

Support quality control and continuous process improvement initiatives across all technical service areas.

Respond to emergent service needs, coordinate corrective actions, and submit required reports and documentation.

Qualifications

• Experience 10 years of DoD/ DoN industry IT experience or 15 years of general IT experience.
• 5 years of supervisory experience supporting IT systems under DoD governance or 7 years general supervisory IT experience.
• Demonstrated experience managing distributed IT operations in a government or military environment.
• Ability to manage personnel, schedules, and communications across multiple sites and stakeholders.
• Preferred experience with Navy Medicine, DHA, NMCI, SIPR/NIPR networks, and MEDCOI environments.
• Preferred familiarity with cloud computing services (IaaS, PaaS, SaaS) and Navy’s “Cloud First” policy.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments, including the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations.
• Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.