Site Manager, School Based Health Centers

ChristianaCare's Medical Group is looking to hire a Full-Time Site Manager to support our School Based Health Centers in Delaware. The School-Based Health Center (SBHC) operates under a professional agreement between the Division of Public Health, Department of Health and Social Services, and ChristianaCare to provide services to students. Through health promotion, medical and mental health care, health education, information sharing, and referrals beyond those offered by SBHC staff, the centers help address students’ health needs. SBHCs support students from low-income families who may have limited access to consistent health care, as well as other students. By offering these services, ChristianaCare addresses medical, mental health, and nutrition needs while identifying student risk factors. ChristianaCare also provides health education and community service referrals to help address social determinants of health.

About the Role

The Site Manager is responsible for supervising ambulatory practice support caregivers and ensuring that the daily activities and workflows of their clinics and programs are being followed. They will provide front-line direction and problem-solving, serve as the first accountable leader when expectations are not being met, and provide assistance and support to the team to create an environment for caregivers to provide high-quality care to their patients.

• Oversight of multiple locations, approximately 11 sites.
• Flexibility to travel to different sites in Newcastle & Kent Counties is required.
• Basic budget understanding, relationship building & communication skills, strong people management skills, and process improvement skills are essential.
• Remote opportunities are available but not guaranteed. Eligibility for remote work will be assessed based on business requirements.

Responsibilities

• Leads recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers (e.g., MAs, OAs, RNs).
• Completes check-ins and annual performance evaluations of assigned caregivers (MAs, OAs, RNs).
• Provides on-site support and direction for daily problem-solving of associate, patient, and provider concerns.
• Ensures clinic staffing is in place to support the activities and services within their assigned clinic(s) and services. Addresses caregiver staffing gaps by securing and redeploying caregivers as needed. Notifies providers of changes in staffing and the actions being taken to restore staffing levels.
• Monitors and coaches non-provider caregivers to ensure that standard operating procedures and workflows are being followed related to rooming patients, data collection, documentation, and all other assigned activities in support of high-quality patient care.
• Conducts daily charge and cash reconciliations in accordance with established policies and procedures.
• Ensures that supply levels are maintained to support the activities of the clinic.
• Plans and leads monthly clinic meetings with all non-provider caregivers to share results, celebrate successes, obtain feedback and ideas, address questions and concerns, and provide updates and notifications.
• Supervises and trains non-provider caregivers on daily cash handling and copay collections per established policies and procedures.
• Approves all caregiver timecards as assigned.
• Performs other duties as required.

Requirements

• High School diploma required. Associate's degree preferred.
• 2 years of office practice experience required; supervisory experience preferred.

Benefits

• Comprehensive, First-Day Health Coverage: Medical, dental, vision, and life insurance with low deductibles, plus $0 copays for unlimited primary care (in-office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off: 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth: Up to $5,250 per year in tuition reimbursement.
• Family Growth Support: Advanced fertility care through Progyny, free maternity education and support, and up to $5,000 in adoption assistance.
• Paid Parental Leave: 12 weeks of paid parental leave after one year of service.
• Retirement Planning & Financial Well-Being: Access to two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Free financial coaching, counseling, and budgeting support.

Pay

Annual compensation range: $68,161.60 - $109,054.40. The actual salary within this range offered to a successful candidate will depend on individual factors including skills, relevant experience, and qualifications as they relate to specific job requirements.

About ChristianaCare

ChristianaCare is rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek, and other national quality ratings. ChristianaCare is the largest healthcare system in Delaware.