Site Manager

About the role

As the Senior On-site Leader, you will recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members. You will build and reinforce a positive, growth-minded culture grounded in company values and conduct ongoing development conversations to ensure readiness of future leaders.

Responsibilities

• Lead and develop the team, including recruiting, hiring, training, coaching, and performance management
• Build and reinforce a positive, growth-minded culture grounded in company values
• Conduct ongoing development conversations and ensure readiness of future leaders
• Deliver an exceptional customer experience by championing a welcoming, service-oriented environment
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations
• Oversee site operations and equipment performance, ensuring efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive sales, profitability, and business results by setting and managing site-level targets
• Ensure safety, compliance, and brand standards by enforcing health, safety, and environmental protocols
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast-paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred Qualifications

• Previous site management or multi-team leadership experience
• Experience in retail, service, hospitality, or other customer-facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs