Site Manager

About the Role

As the Site Manager at Whistle Express, you are the leader of the site—responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open; you are building a team, running a business, and creating a place guests and employees want to come back to. This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and ensure the site performs every day.

Responsibilities

• Lead & Develop the Team
  • Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads, and Team Members
  • Build and reinforce a positive, growth-minded culture grounded in company values
  • Conduct ongoing development conversations and ensure readiness of future leaders
  • Ensure all staff follow safety, customer service, and operational standards consistently
• Deliver an Exceptional Customer Experience
  • Champion a welcoming, service-oriented environment where every customer feels valued
  • Resolve escalated concerns and coach the team on best-in-class customer engagement
  • Lead membership growth strategies, including sales coaching and service recommendations
• Oversee Site Operations & Equipment Performance
  • Own all daily operational workflow and ensure efficiency, accuracy, and safety
  • Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
  • Ensure the site consistently meets company standards for quality, cleanliness, and throughput
  • Analyze operational metrics and implement improvements to increase performance and reduce downtime
• Drive Sales, Profitability & Business Results
  • Set and manage site-level sales, membership, labor, and operational targets
  • Lead sales initiatives, promotions, and team-wide upselling behaviors
  • Monitor KPIs and adjust staffing, processes, or workflow to achieve results
  • Manage site expenses, inventory, and cost controls
• Ensure Safety, Compliance & Brand Standards
  • Enforce all health, safety, and environmental protocols
  • Ensure adherence to company policies, operating procedures, and quality standards
  • Address risks, incidents, or equipment failures promptly and effectively
  • Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast-paced, hands-on outdoor environment
• Strong problem-solving and decision-making skills
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi-team leadership experience
• Experience in retail, service, hospitality, or other customer-facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales-driven environments or membership programs