Site Manager

Primary Responsibilities

• Clinic Operations
• Oversee the daily operations of assigned clinic locations
• Maintain clinic organization, cleanliness, equipment readiness, and supply inventory
• Monitor patient flow and staff coordination to minimize delays and optimize clinic efficiency
• Ensure operational procedures and workflows are followed consistently across assigned sites
• Cook up with clinical and administrative teams to support high-quality patient care and smooth operations
• Staff Leadership and Supervision
• Manage, coach, and support front office and clinical support staff within assigned clinics
• Monitor attendance, scheduling, productivity, and overall staff performance
• Aid with hiring, onboarding, training, and development of new team members
• Provide performance feedback, coaching, and corrective action when appropriate
• Promote accountability, teamwork, professionalism, and a positive workplace culture
• Patient Experience
• Ensure patients receive professional, timely, and compassionate service throughout their visit
• Address operational concerns, escalations, and service-related issues in a professional and solution-oriented manner
• Support front desk operations and assist with patient concerns when necessary
• Maintain a welcoming and patient-centered clinic environment
• Administrative and Compliance Responsibilities
• Ensure clinic documentation, records, and administrative processes remain organized, secure, and compliant
• Maintain compliance with HIPAA, OSHA, and company operational standards
• Aid leadership with reporting, operational tracking, and workflow improvement initiatives
• Participate in meetings, leadership discussions, and operational planning sessions

Job Requirements

• Education
• Healthcare-related education or coursework preferred
• Experience and Qualifications
• Previous experience in healthcare operations, clinic supervision, office management, or team leadership strongly preferred
• Strong leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent verbal and written communication skills
• Experience handling staff supervision, scheduling, and operational coordination
• Strong problem-solving and decision-making abilities
• Experience with EMR systems such as eClinicalWorks preferred
• Proficiency in Microsoft Office, Google Workspace, and Gmail
• Strong attention to detail and ability to maintain professionalism under pressure
• Schedule Requirements
• Ability to work flexible schedules based on clinic operational needs, including weekends and holidays when required
• Must be willing to work onsite and travel between assigned clinic locations within Brooklyn, Queens, Bronx, and Long Island as needed

Benefits

• Familial Medical Leave, PFL, and DBL
• Health, Dental, and Vision Insurance
• Basic Life Insurance
• Complementary Health Visits at Nao Medical
• Paid Time Off (PTO)
• Professional development and leadership growth opportunities