Site Manager

Essential Functions

• Responsible for growing membership sales and meeting overall sales goals for the site.
• Manage car wash site financial accounting, invoicing, labor, and reconcile and deposit cash.
• Ensure proper inventory of chemicals, office supplies, and uniforms are kept in stock.
• Communicate daily with District or Market Manager regarding any concerns/issues and answer questions.
• Assess, communicate, and resolve vehicle damage complaints.
• Manage proper staffing, training, and performance of team members, assistant site managers, and support staff.
• Administer feedback and disciplinary action to team members as needed.
• Satisfactorily resolve customer and team member complaints, including partnering with Human Resources.
• Maintain an understanding of how site equipment works; perform maintenance on car wash equipment and troubleshoot inoperable equipment on site.
• Oversee safety of employees and car wash site and respond to safety incidents appropriately.
• Demonstrate professionalism and respectful communication at all times.
• Follow all company rules, policies, and procedures, including escalating matters that may violate company policy.

Qualifications

• Previous sales or leadership experience.
• Ability to display excellent customer service skills and professionalism.
• Ability to stand for long periods of time, lift up to 50lbs, and operate in a fast-moving environment with or without accommodation.
• Flexible availability to include nights, weekends, and holidays.
• Able to work in an outdoor climate during seasonal weather conditions.
• Minimum of 18 years of age.
• Able to pass a contingent background screening.