Site Manager

About the role

The Site Manager (SM) oversees the daily operations and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The SM is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures. This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction.

Responsibilities

• Operational Leadership:

  • Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience.
  • Maintain team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards.
  • Maintain a professional, clean, and customer-ready site at all times.
  • Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate.
  • Monitor equipment performance and proactively escalate significant concerns to appropriate support partners.

• Team Development & Performance:

  • Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems.
  • Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions.
  • Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable labor laws.
  • Create clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary.
  • Create a positive and inclusive team culture that reflects Spotless Brands’ values.
  • Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives.
  • Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters.

• Customer Experience & Community Engagement:

  • Model and reinforce exceptional customer service behaviors.
  • Resolve customer complaints and concerns promptly, ensuring a positive brand experience.
  • Engage with local community to build brand loyalty and awareness.

• Sales & Financial Management:

  • Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention.
  • Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget.
  • Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits.
  • Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements.
  • Ensure full compliance with company cash handling and loss prevention policies.

• Safety & Compliance:

  • Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents.
  • Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities.
  • Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards.

• Communication & Collaboration:

  • Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate.
  • Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities.
  • Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc...) to support the team and the needs of the business.

Requirements

• Education and Experience:

  • A high school diploma or equivalent required.
  • An associate or bachelor’s degree in business, management, or related field preferred.
  • Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required.
  • Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable).
  • Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable.
  • Demonstrated experience managing teams, staffing schedules, and daily operational workflows.
  • Proven ability to drive results in a fast-paced, hands-on environment.
  • Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required.

• Knowledge, Skills, and Abilities:

  • Knowledge of operational practices in high-volume customer-facing environments.
  • Basic financial and inventory management.
  • Team member supervision, development, and scheduling.
  • Safety and compliance standards for service-based environments.
  • Strong leadership and team-building skills.
  • Effective problem solving and conflict resolution.
  • Time management and multitasking skills in a fast-paced environment.
  • Excellent written and verbal communication.
  • Basic mechanical aptitude to identify equipment issues.
  • Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks.

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site.
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder.
• Ability to twist, carry, reach, push, and pull frequently.
• Ability to lift and carry 50 pounds without assistance for work-related materials.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to work on your feet in a fast-paced, physically active environment.
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas.
• Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation.
• Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication.
• Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.

Pay

This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

Schedule

This position may require flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise.