Site Manager
About the role
The Site Manager (SM) oversees the daily operations and long-term success of a Spotless Brands location. This role ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The SM leads and develops team members, maintains a clean and safe environment, and executes all company policies and procedures. They serve as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction.
Responsibilities
Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
Maintain team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
Ensure all hiring practices are executed in accordance with company policies and applicable employment laws
Manage data integrity to support compliance, accurate payroll, reporting, and workforce planning
Create a positive and inclusive team culture that reflects Spotless Brands' values
Model and reinforce exceptional customer service behaviors
Drive sales and financial management, achieving site-level goals including revenue, profit, membership sales, and customer retention
Oversee site-level inventory management and ensure timely reordering within budget
Manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws
Ensure full compliance with company cash handling and loss prevention policies
Communicate effectively with support functions and provide timely updates and reporting to leadership
Requirements
High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
Meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
Demonstrated experience managing teams, staffing schedules, and daily operational workflows
Proven ability to drive results in a fast-paced, hands-on environment
Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
Ability to work in a fast-paced, outdoor environment
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to learn quickly and apply new procedures and/ or operational tools
Qualifications
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly use fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Ability to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
Ability to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Skills
Strong leadership and team-building skills
Effective problem solving and conflict resolution
Time management and multitasking skills in a fast-paced environment
Excellent written and verbal communication
Basic mechanical aptitude to identify equipment issues
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Benefits
Spotless Brands offers competitive benefits packages, including health insurance, retirement plans, paid time off, and more. Specific details are subject to change and may vary by location.
Pay
The pay range for this role is $40,000 - $60,000 annually, depending on experience and qualifications. The actual compensation will be determined based on a variety of factors, including market rates, individual qualifications, and company policy.
Schedule
The schedule for this role varies based on the site type and location. Express sites typically operate with smaller, leaner teams where direct leadership is essential, while full-service sites require greater labor coordination and a higher-touch customer experience. Flex sites combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management. Specific schedules are determined by the site manager and can vary by location.