Site Manager

Roles & Responsibilities

• Plans and develops work schedules to ensure adequate service.
• Prepares schedules for service personnel, assigns personnel to routes.
• Inspects and evaluates physical condition of establishment for program compliance, i.e. safety, quality, and service.
• Audits and maintains inventories supplies and equipment.
• Investigates new and promotes improved equipment and methods.
• Reviews customer requests for service to ascertain cause for service request, type of malfunction, and address with manager.
• Implements organization policies and goals.
• Analyzes & facilitates budget requests to identify areas in which reductions can be made.
• Affixes in the promotion of services performed to develop new markets, increase share of market, and obtain competitive position in industry.
• Inspects plant and evaluates use of space and facilities.
• Aids in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
• Collates data for preparing estimates.
• Maintains and reports on financial part of business, such as, labor hours, overhead, supplies, expenses, billing, forecasting and any changes to these areas.
• Maintains a safe work environment for self and employees.
• Ensures compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Directs supervisory management engaged in support of facilities programs.
• Acts as liaison between company, customers, clients, employees, and subcontractors.
• Establishes and maintains contact with contractors to ensure the smooth working of the contract process.
• Conducts and attends meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees.
• Aid with human resource concerns and issues.

Qualification

• Bachelor’s degree in business, communications, or a related field from a four-year college or university with 2 – 5 years of experience; or equivalent combination of education and experience.
• Bilingual a plus.
• Strong verbal and written communication skills.
• Customer service, problem solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching and training skills.
• Knowledge of Microsoft Office and Computer Skills.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to effectively present information and respond to questions from groups of managers, customers, employees, and public.
• Supervisory Responsibilities: Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems. Ensure employees are properly trained on tasks and safety requirements.