Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including copy services, courier services, managed print services, hospitality, imaging and mail services.
• Assesses talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership.
• Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
• Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
• Ensures the quality of operations for shifts by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
• Ensures that location is properly staffed by matching employee skills and equipment with production demands.
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
• Clearly communicates job expectations/consequences of direct reports by training, crosstraining, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
• Identifies training and performance planning targets through the development of assigned staff through Individual Development Plan Management.
• Responsible for evaluating team member performance and providing career development and training opportunities.
• Performs other duties as assigned.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user.