Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including copy services, courier services, managed print services, hospitality, imaging and mail services.
• Assesses talent, staff career development and conducts performance management activities & employee counseling with support from assigned leadership.
• Prioritizes multiple and competing priorities, communicates team vision and priorities, and creates a helpful and positive work culture to maximize retention.
• Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
• Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, works with the customer to improve business processes, with support of AOM/ESM or NOM.
• Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
• Ensures the quality of operations for shifts by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
• Maintains formal contact with the customer on a daily basis.
• Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with the sales department.
• Creates/supports site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.
• Off 360 proficient user.

Knowledge, Skills and Abilities

• Strategic thought processor of issues.
• Ability to present to a medium sized group.
• Complex Problem-Solving Skills.
• Professional Customer Service skills.
• Professional Technical aptitude.
• Professional Written and Verbal Communication skills.

Working Conditions, Mental and Physical Demands

• A typical office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend, and apply complex material, data and instruction, prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
• Moderate dexterity, regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

JOB INFO

Job Identification : 7802
Job Category : Service Delivery
Posting Date : 2026-07-09T17:15:53+00:00
Degree Level : High School Graduate
Job Schedule : Full time
Locations : Palo Alto, CA, United States
Salary Range : $29.00 - $30.00
Driving requirements : Company/Customer Vehicle (or Fleet)
Sign-on Bonus : No