Site Manager

About the role

Accountable for daily operations of small to medium sites and manages a small team.

Responsibilities

• Manages contracted services including copy services, courier services, managed print services, hospitality, imaging and mail services.
• Affords working knowledge of Ricoh products and offerings by efficiently using existing products/processes or providing alternatives to opportunities and situations.
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
• Ensures achievement of Service Level Agreements, the Site Manager works with the customer to improve business processes, with support of AOM/ESM or NOM.
• Maintains formal contact with the customer on a daily basis.
• Evaluates team member performance and provides career development and training opportunities.

Qualifications

• High school or GED is required.
• 3-5 years of work experience in a related field (B2B and/or technical).
• Previous 2 years of managerial work experience strongly preferred.
• Previous 3-5 years Customer facing work experience required.
• Demonstrated high level knowledge and understanding of technology.

Skills and Abilities

• Strategic thought processor of issues.
• Complex Problem-Solving Skills.
• Professional Customer Service skills.
• Professional Technical aptitude.
• Professional Written and Verbal Communication skills.

Knowledge

• Off 360 proficient user.

Mental and Physical Demands

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
• Work assignments are diversified.
• Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information.
• Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs.
• Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance teams and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.