Site Manager

Job Responsibilities

• Manages Concierge, Conference Services, Mail, & Print Services, and Facilities
• Ensures all daily activities are executed according to Standard Operating Procedures
• Creates and maintains Site Operations Manuals and SOPs to ensure all services operate smoothly
• Reviews metrics collected for all departments to ensure accuracy and readiness for Director presentation to the client
• Provides client and Director with weekly summary of operational updates including staffing, escalations, observations, risks, and enhancements
• Connects with counterparts to share best practices and provide service recovery
• Solves problems and supports escalations for service lines
• Daily supports liaison between client and Opensity Solutions; manages day-to-day operational requirements with onsite staff ensuring 100% client satisfaction
• Ensures all playbooks and documentation are up to date
• Manages all responses to requests, inquiries, and issue relations in a timely manner
• Provides and assists all client customers to provide a high level of service and satisfaction to all client customers
• Enforces partnership with client through scheduled and non-scheduled operational meetings, industry standards, and monthly activities, Executive (re)Imagine Exchanges, and volume reports
• Evaluates, designs, and introduces new best practices in services, staffing, and technology on a regular basis
• Identifies key performance indicators and manages all Service Level Agreements (SLA) requirements
• Responsible for staffing decisions, including interviewing, hiring, mentoring, and performance management of employees
• Fosters and promotes a cooperative working climate, maximizing productivity and employee morale
• Maintains Opensity Solutions staff time, attendance, dress code, and policies; coordinates scheduling and time off coverage schedules for entire onsite operations
• Partners with People Solutions to manage all associate-related issues, policy administration, salary planning, promotions, recruiting, retention, and terminations as required
• Works with teams to create short- and long-term goals to ensure client expectations are met

Qualifications & Requirements

• High School Diploma is a must
• Bachelor's in business management preferred or any other discipline
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
• Detail oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel, and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time

Compensation

The Compensation for this role is up to $90,000 annually and may be eligible for an annual bonus. Actual compensation will be dependent upon the individual's location.

About the Role

This role is based on a client site and reports to the Opensity Solutions Client Relations Director. It requires a leader who thrives in a high volume, fast-paced corporate environment and can collaborate with teams across the country.

Benefits

Opensity is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pay

The actual compensation for this role will be dependent upon the individual's location.

Schedule

Details about the schedule are not specified in the job posting.