Site Manager

About Us

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. At Opensity, we provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting, and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Responsibilities

• Serves as the principal liaison between Opensity, the employees, and the Client
• Supervises and delegates to the team to ensure productivity goals are met and team provides excellent client service
• Continuously looks for opportunities to increase the efficiency of operations
• Seeks opportunities to increase services and makes recommendations to the key contact
• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules, and guarantees to the client
• Recruits and interviews potential Opensity candidates for available positions at the site
• Hires, trains, supervises, evaluates, and develops all personnel assigned to the site
• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime
• Assists Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Requirements

• High School Diploma; associate’s or bachelor’s degree preferred but not required
• Previous supervisory experience in a client service-oriented field, preferably in a professional organization providing office services or administrative support
• Detail-oriented with good attention to detail
• Good verbal and written communication skills
• Strong initiative required; ability to work independently with minimal direct supervision
• Ability to lead others in a professional manner
• Working knowledge of Microsoft products including MS Word, Excel, and Outlook
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time

Pay

The compensation range for this role is up to $70,000 per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)