Site Manager

About the role

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers.

• Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores. You’ll partner with your Shift Leads to effectively delegate daily tasks and ensure high performance from your team.
• Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.
• Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.
• Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Requirements

• 3+ years of team leadership experience in high volume operations (retail, grocery, hospitality, fulfillment, logistics or operations) with a track record of developing people and delivering results.
• Proven leader with experience managing high-performance teams of 10+ employees.
• Act like an owner: you do what it takes to support a 24/7 business across multiple shifts and have ownership over a new and rapidly growing business.
• Solve problems from first principles: excited to solve problems in innovative ways, resisting “this is how it’s always been done” thinking.
• Unafraid of ambiguity: thrive in rapid change and learning, excelling in ambiguous, startup environments.
• Analytical: let data win arguments; experience using Excel or Google Sheets to analyze data, including basic formulas and pivot tables.
• College degree or relevant professional work experience.
• Flexibility in your schedule: as the leader of the site, you will need to ensure your team and the site is fully supported, requiring some late-night and weekend availability.

Relocation offered.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws (e.g., Colorado Healthy Families and Workplaces Act).
• 11 paid holidays.
• Medical, dental, and vision benefits.
• Disability and basic life insurance.
• Family-forming assistance and a mental health program.

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g., about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked.

Pay

Base salary is localized according to employee work location. Actual compensation within the pay range of $64,800—$95,300 USD will be decided based on factors including, but not limited to, skills and prior relevant experience.