Site Manager

The Why

Mesa Rim’s vision is to improve the quality of life of our community. We believe climbing can be transformative and we’re driven to inspire lifelong climbers who seek learning, self-growth, and connection with the community.

The How

• Demonstrate site ownership and be the go-to person for all happenings within the site.
• Build relationships with the team and the community, being approachable, assertive, decisive, composed, self-motivated, and a successful leader and supervisor.
• Demonstrate communication and professionalism standards and hold these high standards for the team.

The What

Operational Excellence

• Manage the implementation of the strategic plan at the site level, including areas of operations, finances, culture and innovation.
• Respond to gym emergencies, take appropriate action, audit the emergency situation, and improve future risk-management techniques.
• Optimize the physical building in a cost-effective manner; oversee facilities projects.
• Maintain a sustaining high quality customer experience.
• Connect front and back-end operations; manage and improve operational systems and processes, information flow, and communication; and organize planning.
• Serve as the end point of accountability for marketing/promotion of all offerings at the site-level and for ensuring all marketing materials are on-brand, accurate in detail, and representative of Mesa Rim core values and the site-specific community.
• Monitor marketing efforts at the site-level and suggest improvements.
• Manage online/website review and update request process to maintain accuracy of information and authentic representation of site offerings.
• In collaboration with the Culture and People Team: Implement tools and initiatives to address team engagement and well-being, monitor results, and suggest improvements. Manage and resolve employee relations issues, including assisting with thorough, effective objective investigations and documentation.
• In collaboration with the CFO and Director of Operations: Oversee site-specific financial management including planning, systems, controls, and cash systems. Ensure timely review, coding and submission of site’s Accounts Payable. Manage monthly billing in RGP and oversee regular membership audits. Develop and oversee annual facility budget that will maintain high standards for the facility cleanliness and functionality. Develop and oversee annual staffing plan to ensure service excellence while keeping an eye on the site’s financial health. Provide feedback on quarterly forecasts, monitor spending against budgets and provide suggestions on areas to increase investment and areas to improve profit margins.

Leadership Excellence

• Lead the continued development of Mesa Rim’s customer-service vision and guide, inspire, and motivate the efforts of their team in support of that shared vision.
• Maintain connectedness with internal and external community, inquiring about the Mesa Rim experience, noticing trends, and recommending improvements to the Site Leadership Team and Strategic Team.
• Serve as a representative of the facility and company; maintain on-site presence at designated site for a minimum of 90% of work-time; manage significant inquiries from the community, Team Members, and the media as needed.
• Collaborate with other Site Managers as a team to provide a consistent experience for customers and staff across all sites.
• Exercise extensive familiarity with multi-site departments, coordinating with department leaders to ensure assigned site has all necessary resources.
• Manage and develop direct reports through all stages of Employee Lifecycle (recruiting and onboarding/training, performance reviews, disciplinary actions, off-boarding, etc.), following established protocols and core values. Lead onboardings for all new hires at their location, providing an exceptional introduction to Mesa Rim’s culture and ensuring all new hire paperwork is completed. Ensure all timecards across the site are completed, adhering and holding the team accountable to established timekeeping and payroll protocols. Support direct reports in the management of their departments and development of their teams, especially providing leadership on budget and employee lifecycle management; proactively address personnel concerns as needed.
• Set example of professional behavior and excellent customer service at all times, consistently demonstrating Mesa Rim core values and providing mentorship to staff.

Must-Haves

• At least 18 years of age.
• Passionate about building great teams and great cultures.
• High EQ with a natural ability to communicate clearly, build relationships and collaborate cross-functionally and cross-culturally.
• High School Diploma or equivalent.
• Contribute to Mesa Rim Climbing Center culture.
• Regularly climb indoors and demonstrate a passion for rock climbing with a minimum of 2 years of experience.
• Able to seek and accept, as well as give, critical feedback in a professional manner.
• Positive attitude and a team player.
• A drive to grow professionally.
• Previous financial decision-making and budget-management experience.
• At least three years supervisory experience in a customer service setting.
• Able to creatively problem solve without direct supervision.
• Able to make decisions independently and understand the impact and scope of decisions.
• Regularly demonstrate a high degree of initiative and follow-through.
• Able to maintain confidentiality of sensitive information.
• Highest organized and detail oriented.
• Professional demeanor.

Nice-to-Haves

• Current First Aid & CPR Certification.
• Previous experience with yoga and fitness.
• Experience with Quickbooks.
• Experience with Microsoft Excel.
• Experience with state and federal employment law.
• Experience with Marketing & PR.

Physical Demands And Work Environment

• Regularly sit in a chair.
• Utilize manual dexterity to handle or feel.
• Use both hands at the same time.
• Reach with hands and arms.
• Reach overhead with arms.
• Walk on hard/soft and even/uneven surfaces.
• Use a computer.
• Talk, yell and hear.
• Regularly lift and/or move up to 5 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Regularly exposed to loud noise, airborne particles, dry conditions (non-weather), falling objects, trip hazards.
• Occasionally exposed to risk of moving mechanical parts, mechanical burn and bodily fluid.

Pay Range

$84,000-$105,060/year