Site Manager

KEY ESSENTIAL FUNCTIONS

• Direct oversight of Front Desk staff and other non-clinical support staff.
• Oversight of schedule for all site staff (i.e. front desk staff, MA/LPNs, RNs, care coordinators, providers, etc.) to ensure seamless and adequate coverage.
• Develop and monitor trends and provides action plans for Key Performance Indicators (KPIs) within the practice operations.
• In collaboration with the Director of Operations, responsible for the financial performance of the site.
• Monitor the budget, site expenses to project revenue and execute plans for budgeting variances.
• Maximize patient throughput and review of cycle times by managing ongoing daily front and back office operations.
• Reconcile site encounters on a daily basis to ensure accurate billing and encounters are closed in a timely fashion.
• Oversee cash collections relating the patient billing and AR at the center level.
• Ensure facility is adequately stocked with necessary supplies and par levels are maintained.
• Organize work around repeatable processes rather than one-off projects and takes a continuous improvement approach.
• Updates and develops new department standard operating processes (SOPs).
• Collaborate with Medical and QI leads to drive clinical quality measures, population health initiatives, and reduce the cost of care.
• Continuous pursuit to build patient census through identification of new growth opportunities, community partnerships, marketing avenues, and underserved populations.

Personnel and Patients

• Recruit, supervise, manage, develop and evaluate performance of all staff on an ongoing basis in accordance with applicable performance standards (with the exception of the doctors).
• Collaborate with the HR team to formalize a development plan for staff as well as manage employee relations issues such as provide employees with formal write-ups and suggestions for improvement, and administer terminations as needed.
• Perform tasks to maintain employee/payroll records including check and audit of timekeeping records for compliance with established standards by maintaining time and attendance records.
• The Administrative Assistant will oversee timekeeping for providers.
• Conduct daily huddles and monthly staff meetings to communicate policy, operational and health care environment updates.
• Oversee patient satisfaction surveys, review trends and implements interventions to strive for excellence.
• Discuss results and trends during QI/QA meetings.
• Foster a culture of excellent customer service.
• Monitor patient complaints, meet with patients to discuss any concerns regarding their visits, execute interventions relating to staff and patient concerns, and ensure timely and effective resolutions.

Regulatory & Compliance

• Execute and maintain compliance with all established processes, procedures, and performance metrics.
• Conducts routine trainings with competency assessments.
• Cookordinate and ensure that all records of the facility, equipment, and logs are maintained properly and are up to date.
• Ensure staff maintain and adhere to all HIPAA requirements in accordance with the policy and procedure.
• In collaboration with Compliance Officer, investigate, monitor and keep leadership abreast of regulatory/compliance issues, deficiencies, or potential problems that may have financial impacts, personnel concerns, or involve regulatory intervention.
• In collaboration with the Director of Operations, develop and maintain a standard compliance infrastructure in accordance with regulatory agencies including but not limited to: Department of Health (DOH), Health Resources and Services Administration (HRSA), and Joint Commission