Site Manage

Key Responsibilities

• Supervise, support, and provide direction to Delivery Technicians.
• Cookware daily workloads and help determine efficient delivery and pickup routes.
• Ensure technicians complete deliveries and pickups accurately, safely, and on time while following The DME Express Way.
• Promote teamwork, accountability, professionalism, and excellent customer service.
• Absorb additional support when needed.
• Absorb warehouse and office maintenance tasks as needed.
• Assist with equipment delivery and patient service.
• Assist with pulling prescribed equipment and supplies from the warehouse.
• Load durable medical equipment, oxygen systems, and related supplies safely onto delivery vehicles.
• Deliver and set up DME, oxygen, and supplies for home care patients when needed.
• Provide patients and caregivers with clear instructions on the safe and proper use of equipment, when applicable.
• Assist with returning and unloading rental equipment at the warehouse.
• Perform or assist with minor equipment repairs when appropriate.
• Maintain an organized, clean, and safe warehouse environment.
• Complete delivery and pickup documentation/data entry promptly and accurately.
• Become familiar with and follow applicable DOT and FDA regulations, particularly those related to oxygen handling and transportation.
• Follow all company safety procedures, environmental policies, customer requirements, and employee handbook policies.
• Perform required preventive maintenance and safety checks on assigned company vehicles.
• Absorb Delivery Technicians' vehicle maintenance and safety expectations.
• Maintain a professional and neat appearance while representing DME Express.
• Represent and promote DME Express in a positive and professional manner at all times.
• Maintain flexibility to work varying schedules, including weekends, based on operational needs.
• Participate in a predetermined rotating on-call schedule, including applicable weekend coverage.
• Perform additional duties and responsibilities as assigned to support the success of the team and organization.

Qualifications

• High school diploma or GED equivalent required.
• Maintain an excellent driving record.
• Possess strong organizational and time-management skills.
• Demonstrate leadership skills and the ability to effectively supervise and support a team.
• Have a responsible, dependable, and cooperative attitude.
• Be comfortable working independently as well as part of a team.
• Maintain a professional and neat appearance.
• Have basic knowledge of vehicle maintenance; prior experience is preferred.
• Be comfortable using technology, including email, mobile applications, GPS/navigation systems, and DME-related technology.
• Be able to read maps and use GPS/navigation tools to efficiently locate patient delivery addresses.
• Demonstrate strong customer-service and problem-solving skills.
• Be dependable, punctual, patient, and professional when interacting with patients, caregivers, coworkers, and customers.
• Meet applicable physical testing requirements throughout employment that are consistent with the essential functions of the position.
• Perform the essential physical responsibilities of the position, with reasonable accommodations when applicable.