Site Lead & Global Office Services

Overview

IST Management is seeking an experienced Site Lead & Global Office Services professional to support a premier corporate client in Columbia, Maryland. This leadership role serves as the primary point of contact for workplace services operations while coordinating office services initiatives across a global office portfolio. The ideal candidate will bring a strong background in workplace services, hospitality, facilities support, employee experience, and team leadership.

Responsibilities

• Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders

• Supervise, coach, and support on-site workplace services personnel

• Cookstaff schedules and coverage to ensure uninterrupted service delivery

• Monitor service performance and implement continuous improvement initiatives

• Support workplace projects and operational priorities as assigned

• Oversee reception, visitor management, and employee experience programs

• Manage conference room operations, meeting support, and catering coordination

• Ensure meeting spaces, common areas, and workplace amenities meet established standards

• Coordinate office events, hospitality services, and workplace support activities

• Foster a welcoming and professional workplace environment

• Coordinate office moves, workstation setups, furniture reconfigurations, and workplace projects

• Maintain office, pantry, and workplace supply inventories

• Support workplace safety and building operations initiatives

• Cover service requests and follow-through with internal and external partners

• Oversee mail, shipping, receiving, package, and courier operations

• Coordinate vendor relationships and service providers

• Partner with building management and contractors to support workplace operations

• Assist with contract administration and service-level oversight

• Support document retention and disposal programs

• Coordinate workplace services activities across multiple office locations

• Aid in workplace communications, reporting, and documentation

• Prepare operational reports, service metrics, and status updates

• Maintain project documentation and workplace records

• Support initiatives focused on workplace experience, sustainability, and operational excellence

Qualifications

• A high school diploma or GED

• An associate's or bachelor's degree in Business, Hospitality, Facilities Management, Operations, or a related field

• Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience

• Three or more years of supervisory or team leadership experience

• Experience managing conference room operations, hospitality programs, and workplace support services

• Experience coordinating vendors, contractors, and service providers

• Strong customer service, communication, and relationship management skills

• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams

• Experience with workplace technology platforms, visitor management systems, and service ticketing platforms

• Ability to prioritize multiple projects and operate independently in a dynamic environment

• Experience supporting multi-site or geographically dispersed office environments

Physical Requirements

• Ability to lift up to 40 pounds

• Ability to stand and walk for extended periods

• Occasional work outside standard business hours to support operational needs

• Ability to respond to urgent workplace issues when required