Site Installation Manager - Pharmacy Automation

Lead the electromechanical installation and testing of Pharmacy Automation systems at customer sites from start to finish. Coordinate all onsite work with Swisslog Healthcare and third-party representatives, ensuring exceptional technical execution and customer service.

Responsibilities

• Direct and complete the installation and commissioning of Pharmacy Automation products at customer sites.
• Assemble, install, wire, configure, and test Pharmacy Automation Solutions (70% of role).
• Coordinate all onsite work performed by Swisslog Healthcare and third-party representatives.
• Represent Swisslog Healthcare at onsite customer coordination meetings; act as the primary customer contact for hardware installation.
• Advise and escalate project and installation issues to the broader Pharmacy Automation team and Project Manager.
• Provide technical and installation assistance to the business team as required.
• Log and report issues using established procedures.
• Assist with the connectivity of automation hardware to the software environment (20% of role).
• Lead final quality assurance tests on installed equipment and complete required documentation for training activities.
• Support the training of customers and internal staff as required.
• Provide on-site support for go-live activities and coordinate the transition to Customer Care and the Field Service organization (10% of role).

Requirements

• 5+ years of field service experience on related electro-mechanical products.
• Computer proficiency: general office application skills and basic troubleshooting of PCs and printers.
• Self-starter with strong time-management skills; ability to work independently.
• Demonstrated commitment to core values: Competence, Collaboration, Commitment, and Clarity.
• Passion for providing exceptional customer service.
• Willingness and ability to travel extensively (80-100% travel).

Benefits

• Comprehensive medical, dental, and vision insurance.
• Tuition reimbursement.
• Disability coverage.
• 401k matching (up to 8%).

Pay

$70,000 - $75,000 base salary, plus overtime.