Site HR Partner

Job Description

ABM is hiring a Site HR Partner to support HR related functions for approximately 650 ABM janitorial, cabin cleaning and passenger assist frontline employees and managers at Dallas/Fort Worth International Airport. The role includes payroll and benefits questions or concerns, administration of labor contracts, training, employee relations, recruiting, policy and law interpretation and adherence, etc. The role focuses on hourly workforce and may supervise other clerical professionals.

Responsibilities

• Serves as an active business partner and coach to managers and provides guidance on hourly employee performance issues by applying various performance management techniques for conflict resolution.
• Supports and/or leads the execution of HR initiatives with the direction of the Director/Sr. HR Manager.
• Develops and delivers training programs that support HR initiatives.
• Serves as a subject matter expert in the areas of HR practices during onboarding and recruitment.
• Ensures a positive candidate experience and maintains compliance with internal hiring practices and external employment law applications.
• Maintains compliance with the performance management process.
• Partners with leaders to develop account specific evaluation tools.
• Provides coaching with regards to performance management documents, performance improvement plans and employee performance counseling documents.
• Partners with the scheduling and tracking of training.
• Provides general benefits and enrollment information for all on-site associates.
• Coordinates timely enrollments and terminations with the corporate office.
• Provides 401(k) enrollment information to new associates and coordinates enrollments including initial set ups, and future changes with the corporate office.
• With the corporate office, coordinates enrollment meetings with new associates, at the time of hire, and current associates, as needed, to review benefit packages and provide needed information and instruction on benefit enrollment and use.
• Ensures compliance with Human Resource plans and procedures in compliance with Corporate direction; assists in development and implementation of local HR policies and procedures and maintaining the employee handbook and policies and procedures manual.
• Interacts with employees as needed to ensure open line of communication is maintained and to assist Operations Team in addressing issues, needs, and/or concerns as they arise.
• Responds to employee and management inquiries regarding personnel policies, procedures and programs.
• Investigates and manages routine employee matters and provides constructive and effective resolution for each matter, working with Corporate HR and Field HR Leadership.
• Facilitates a timely and thorough investigation and processing of employee concerns/complaints and gathering of information for claims of harassment, discrimination or unfair treatment.
• Advise management staff in appropriate application of ABM policies and employment law.
• Obtains approval from Field HR Leadership on actions resulting in suspension or discharge of employee.
• Educates front line managers on ER topics, policies, conflict resolution and performance management, both 1:1 and through training sessions.
• Develops and implements programs to maintain good employee relations and to support employee retention and engagement.
• Interprets & applies understanding of corporate policy, employment law, and other regulations to provide immediate advice, guidance or clarification for ER inquiries.
• Makes a determination on your request for reasonable accommodation on a case-by-case basis.
• Conducts surveys of customers to verify and improve satisfaction levels.

Qualifications

• Preferred: BA/BS degree in Human Resources, Business Management or related discipline.
• Required: Minimum 2 years prior Human Resource generalist experience including employee relations/conducting employment investigations.
• Preferred: SPHR or PHR.
• Language/Writing/Communication Requirements: Excellent verbal and written communication skills. Must be able to communicate effectively, verbally and in writing, in English. An intermediate level of proficiency in MS Excel, MS Word and other business software.
• Preferred: Spanish-language fluency.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers . ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com.