Site General Manager

Key Responsibilities

• Operational Oversight: Manage all daily operations of the travel center, including the fuel station, convenience store, and QSR, ensuring alignment with company standards
• Team Leadership: Recruit, train, and manage a high-performing team, fostering a culture of service excellence and teamwork
• Customer Engagement: Prioritize customer satisfaction and handle complaints and issues promptly to ensure a pleasant experience for all visitors
• Inventory & Vendor Management: Maintain optimal stock levels, coordinate with suppliers, and monitor inventory for quality and availability
• Financial Accountability: Monitor and manage the site's budget, sales, and profitability, implementing strategies to meet or exceed financial goals
• Safety Compliance: Ensure compliance with all health, safety, and environmental regulations, particularly concerning fuel handling and storage
• Reporting: Maintain accurate records and reports regarding sales, employee performance, and operational metrics for upper management

Requirements

• Experience: Minimum of 3-5 years experience in a management role within the fuel, convenience store, or hospitality industries
• Leadership: Proven ability to lead teams and drive performance in a high-pressure, fast-paced environment
• Knowledge: Strong understanding of operational best practices in travel center management, inventory control, and vendor relations
• Regulatory Compliance: Familiarity with environmental regulations and safety protocols related to fuel stations
• Communication: Excellent interpersonal and communication skills for effective team and customer engagement
• Financial Acumen: Strong analytical skills to monitor financial performance and identify improvement opportunities