Site Engineer I

About the role

The Site Engineer I is a contributing member of the site-level Data Center Operations team, reporting directly to the Manager Engineering Operations. This role involves working with mission-critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. Candidates should have expertise in either electrical or mechanical work and competence in the non-expertise area.

Responsibilities

• Contribute to daily site operations, including creation and modification of site operating procedures.
• Create change management tickets and timely incident reports.
• Perform site maintenance, repairs, and inspections to ensure high availability of Digital Realty’s data center operations.
• Gain a complete understanding of facility layout, MEP systems, equipment nomenclature, facility drawings, and equipment specifications.
• Understand and illustrate site-specific system one-lines, sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
• Familiarize yourself with customer SLAs, engineering-specific lease obligations, and facility top 20 EOP’s.
• Manage BMS alarm functionality, alarm escalation/acknowledgement, and data/trend extraction.
• Follow DLR event management, event escalation, and incident reporting procedures.
• Use the Computerized Maintenance Management System (CMMS) to create, edit, implement, and close change management work orders.
• Create, edit, resolve, and close incident reports following site incidents.
• Understand and apply Maintenance and Operations Standards, as well as Digital Realty’s Environmental and Occupational Health and Safety standards.
• Maintain and repair all mission-critical equipment and systems to achieve 100% uptime and compliance with customer SLAs.
• Supervise construction activity and installations as required.
• Execute site-specific change management processes, including creating Method of Procedures (MOPs) for low-risk preventative maintenance and repairs.
• Troubleshoot site mechanical and electrical systems effectively.
• Respond to unplanned events without immediate supervision.
• Conduct efficient rounds/inspections and detect anomalies.
• Develop or improve SOPs for site-specific equipment.
• Understand local customers' business and data center operations.
• Support accreditation initiatives such as SSAE16, SOC2, ISO 27001, etc.
• Complete DLR Critical Awareness Training.

Requirements

• At least 1 year of experience in mission-critical facilities operating/engineering or equivalent equipment experience (UPS, HVAC, generators, fire/life safety systems).
• Hands-on electrical or mechanical skill and competence in the non-expertise area (e.g., electrical expertise with mechanical competence, or vice-versa).
• Strong knowledge of various UPS Systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment risks (N+1, 2N, ATS/STS, Failover Scenarios).
• Strong knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills.
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, or complaints.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.

Physical Requirements

• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Work under a raised data center floor.
• Climb ladders (up to 16 feet) to reach plenum spaces.

About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation, and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and managing Data Gravity challenges. Digital Realty’s global data center footprint includes 300+ facilities in 50+ metros across 25+ countries on six continents.

Benefits

• Highly competitive compensation package and excellent benefits.
• Supportive and inclusive work environment where you can bring your whole self to work.
• Opportunities to work with people from different business areas and challenge the status quo.
• Plenty of development opportunities to build a rewarding and successful career.
• Onboarding program to prepare you to contribute meaningfully from day one.
• Clear career pathways and continuous training to fuel long-term growth.
• Culture of care emphasizing safety for people, partners, and customers.