Site Engineer I

About the role

The Site Engineer I is a contributing member of the site-level Data Center Operations team, reporting directly to the Manager of Engineering Operations. This role involves working with mission-critical infrastructure, including Generators, UPS Systems, HVAC Systems, Fire/Life Safety Systems, BMS Systems, and CMMS systems. Candidates should have expertise in either electrical or mechanical work and be competent in the non-expertise area.

Responsibilities

• Contribute to daily site operations, including creating and modifying site operating procedures.
• Assist in the creation of change management tickets and timely incident reporting.
• Perform site maintenance, repairs, and inspections to ensure high availability of Digital Realty’s data center operations.
• Gain a complete understanding of facility layout, MEP systems, equipment nomenclature, and site-specific system one-lines.
• Understand and work with equipment sequence of operations (SOOs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
• Familiarize yourself with customer SLAs, engineering-specific lease obligations, and facility top 20 EOPs.
• Manage BMS alarm functionality, alarm escalation/acknowledgment, and data/trend extraction.
• Follow Digital Realty’s event management, escalation, and incident reporting procedures.
• Use the Computerized Maintenance Management System (CMMS) to create, edit, implement, and close change management work orders.
• Create, edit, resolve, and close incident reports following site incidents.
• Understand and adhere to Digital Realty’s Maintenance and Operations Standards and Environmental and Occupational Health and Safety standards.
• Maintain and repair all mission-critical equipment and systems to achieve 100% uptime and compliance with customer SLAs.
• Supervise construction activity and installations as required.
• Execute site-specific change management processes, including creating Method of Procedures (MOPs) for low-risk preventative maintenance and repairs.
• Troubleshoot site mechanical and electrical systems effectively.
• Respond to unplanned events without immediate supervision.
• Conduct efficient rounds/inspections and detect anomalies.
• Develop or improve SOPs for site-specific equipment.
• Understand the local customers' business and data center operations.
• Support accreditation initiatives such as SSAE16, SOC2, ISO 27001, etc.
• Complete Digital Realty’s Critical Awareness Training.

Requirements

• At least 1 year of experience in mission-critical facilities operating/engineering or equivalent equipment experience (UPS, HVAC, generators, fire/life safety systems).
• Hands-on electrical or mechanical skill and competence in the non-expertise area.
• Strong knowledge of various UPS Systems and architectures.
• Strong knowledge of various cooling systems and architectures.
• Strong understanding of infrastructure redundancy configurations and equipment risks (N+1, 2N, ATS/STS, Failover Scenarios).
• Strong knowledge of energy efficiency principles.
• Strong interpersonal, presentation, and communication skills.
• Ability to respond effectively, verbally and in writing, to sensitive issues, complex inquiries, or complaints.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Microsoft Project, Adobe Acrobat, Visio, or AutoCAD.
• Basic understanding of emergency situations and escalation processes.
• Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.

Physical Requirements

• Lift and handle up to 50 pounds.
• Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment.
• Work under a raised data center floor.
• Climb ladders (up to 16 feet) to reach plenum spaces.

Benefits

• Highly competitive compensation package and excellent benefits.
• Supportive and inclusive work environment.
• Opportunities for professional development and career growth.
• Onboarding program and continuous training to support long-term growth.
• Culture of care emphasizing health and safety.

Training and Development

Join our Data Center Operations team and gain support to succeed from day one. Our onboarding program prepares you to contribute meaningfully right away, with clear career pathways and continuous training to fuel your long-term growth. From onboarding to specialized development, we equip you with the skills and opportunities to make a lasting impact in operations.