Site Director
About the role
The McDonough site is critical to enabling Wayfair's customer experience. This role involves running multiple sites, ensuring performance, people, and process excellence across all teams, and serving as an escalation point for the leadership team.
Responsibilities
- Run Building Operations
- Ensure consistency in processes, culture, and engagement while ensuring flawless execution
- Build, coach, and inspire a large team of managers, supervisors and team leaders to deliver outstanding results in safety, quality, cost, and customer experience
- Serve as an escalation point and support the leadership team in driving improvements and maintaining excellence
- Develop and maintain the sites' roadmaps aligned to broader Supply Chain strategy, guided by your manager
- Be responsible for delivering on STO/FRM commitments
- Collaborate cross-functionally with Talent, Safety, Facilities & Maintenance, Tech, Performance Analytics, Transportation, and external vendors to prioritize and execute network-wide projects
- Represent your sites in senior leadership discussions, influencing decisions that impact sites
- Lead teams and partners across different time zones, ensuring clear communication, alignment, and engagement despite distance
- Balance frequent travel with strong remote leadership practices to maintain accountability and connection
Requirements
Experience: 10+ years of progressive leadership in large-scale operations, ideally in e-commerce, consumer products, or logistics. 7+ years managing large teams and senior leaders, with proven success in site leadership, change management, and operational turnaround. Specifically, leading, driving step change and continuous improvement in front-line operations.
Leadership & Skills: Lead front-line operations including labor planning, change management and continuous improvement. Data-Driven Decision Making: Ability to synthesize metrics and analytics into clear insights and actions, ensuring decisions are objective and grounded in facts. Strong analytical problem-solving skills — able to connect data insights with operational outcomes. Radical Candor: Communicates with transparency, honesty, and respect — giving direct feedback while showing care for people. Accountability & Rigor: Holds teams and leaders to high standards, ensuring commitments are delivered with consistency and quality. Cross-Functional Agility: Skilled at building strong partnerships with Talent, Safety, Facilities, Maintenance, Tech, and external vendors to resolve blockers and drive results. Inspirational leader with experience developing Supervisors, Managers and Sr Managers and scaling site culture. Thrives in fast-paced, ambiguous environments, balancing execution with long-term strategy. Confident communicator and influencer with senior stakeholders, both locally and remotely.
Qualifications
Experience: 10+ years of progressive leadership in large-scale operations, ideally in e-commerce, consumer products, or logistics. 7+ years managing large teams and senior leaders, with proven success in site leadership, change management, and operational turnaround. Specifically, leading, driving step change and continuous improvement in front-line operations.
Leadership & Skills: Lead front-line operations including labor planning, change management and continuous improvement. Data-Driven Decision Making: Ability to synthesize metrics and analytics into clear insights and actions, ensuring decisions are objective and grounded in facts. Strong analytical problem-solving skills — able to connect data insights with operational outcomes. Radical Candor: Communicates with transparency, honesty, and respect — giving direct feedback while showing care for people. Accountability & Rigor: Holds teams and leaders to high standards, ensuring commitments are delivered with consistency and quality. Cross-Functional Agility: Skilled at building strong partnerships with Talent, Safety, Facilities, Maintenance, Tech, and external vendors to resolve blockers and drive results. Inspirational leader with experience developing Supervisors, Managers and Sr Managers and scaling site culture. Thrives in fast-paced, ambiguous environments, balancing execution with long-term strategy. Confident communicator and influencer with senior stakeholders, both locally and remotely.