Site Director

About the role

FLOURISH RESEARCH is seeking a SITE DIRECTOR to support our CLINICAL RESEARCH SITE in CHARLOTTE, NC. This is an EXEMPT POSITION with a compensation range of $125,000 - $150,000 per year, depending on experience.

Requirements

• Financial and Operational Responsibilities
• Commitment to the Flourish Approach and implementation/oversight of corresponding clinical and operational initiatives
• Knowledgeable about the history, operations, positioning, and other facets of the site and Flourish Research
• Site-level operational and financial metrics including budget targets, reports, and actions for continuous improvement activities
• Analyzes operational volume and labor staffing models to determine optimal staffing requirements
• Leads, develops, mentors, and engages a team of operations managers to execute against the clinical/operational strategy
• Owns the P&L for the site, responsible for executing against margin/EBITDA targets and other performance-related metrics
• Implements plans & processes to maintain productivity and profitability
• Uses financial levers to manage a P&L and operational budget, inclusive of fixed and variable costs and requests capital expenditures
• Recruits, trains, assesses, develops, and retains clinical staff to ensure successful team and business performance
• Affirms routine and best practices to assess performance, provides recognition and performance coaching when gaps are identified
• Identifies site-level management development and training needs and ensures training is obtained
• Serves as the change, culture, and engagement champion, driving People and Culture initiatives for the site in partnership with site-level management
• Directs specialty recruiting strategy to fulfill needs for short, mid, and long-term site-level success and market development
• Represents Flourish Research in a professional and courteous manner (verbal, written, and in appearance) when interacting with all staff, clients, and vendors
• Additional duties as assigned by management
• Site Management
• Work closely with the Quality and Risk teams, team leads/site managers, and department managers to establish and maintain SOPs and policies and procedures to ensure compliance with Good Clinical Practices, federal regulations/ICH guidelines, HIPAA laws, and sponsor protocols
• Aid in planning, establishing, and maintaining structured in-service trainings and/or staff meetings to ensure that all employees are informed, trained, and compliant with SOPs and policies and procedures, federal regulations/ICH guidelines, and HIPAA laws
• Participate in pre-study, ongoing, and close-out monitoring visits with sponsor/CRO representatives
• Ensure the safety of study participants through appropriate training of staff and by working closely with Scientific and Medical Affairs
• Ensure continuous high-level involvement by principal investigators as required by FDA regulations/ICH guidelines and SOPs by maintaining frequent communications with and training of physician investigators and their staff
• Work closely with Quality Control (QC) for the timely submission of quality data to our sponsors

Physical Requirements and/or Environmental Factors

• Work is normally performed in a typical interior/office work environment
• Travel is required for this role; the amount of travel will vary depending on business need and client requirements
• Daily computer use
• Occasional night and weekend work schedules
• Ability to lift 25-35 pounds
• Ability to drive, and daily availability of an automobile

Minimum Requirements

• Education: Bachelor's degree in science, nursing, or healthcare management, plus a minimum of five years' experience in clinical research
• Experience: Minimum five years of experience in an operational leadership role with experience managing site-level leaders
• Experience: Minimum eight years of experience in a clinical research role
• Knowledge and Skills: Exceptional knowledge of clinical research methods, strong management and leadership skills, demonstrated ability to collaborate and align with operations, excellent oral and written communication skills, excellent computer skills to include Office365 products, experience in writing and reviewing Standard Operating Procedures, strong problem-solving, risk assessment, and impact analysis abilities, demonstrated experience in process improvement, strong negotiation and conflict management skills, flexible and able to multi-task and prioritize competing demands, ability to think independently and influence when appropriate