Site Director

Site Director

Oversee the entire City Sanctuary Facility provider operation at a specific sanctuary hotel site and serve as the main liaison with the New York City Department of Homeless Services (DHS) Site Program Administrator.

Responsibilities

• Oversee Cherokee LLC and subcontracted services in a manner ensuring that overall service delivery is provided in accordance with Cherokee’s contract with NYC DHS.
• Ensure there is staff with all appropriate certifications to manage and coordinate site building operations including appropriately certified fire safety personnel.
• Ensure sufficient operational staffing is maintained at the site at all times and that clear coordination channels are facilitated with DHS Program Staff 24x7, including the DHS Site Program Administrator.
• Cooking staff (including both subcontractor and National Guard personnel) are to be located at both the front entrance of the building and throughout the facility at various posts.
• Ensure appropriate maintenance and engineer staff is available to fix all building issues in a timely and efficient manner. This will be done in coordination with sanctuary site facilities personnel.
• Proactively ensure the daily reporting of the Sanctuary Site census and other vacancy related information.
• Ensure the facility staff and asylum-seeking individuals adhere to all rules outlined in the DHS revised standard of conduct and commercial hotel MOU. Noncompliance should be addressed IAW DHS incident management procedures.
• Ensure the proper allocation of office space and infrastructure for service provider staff to perform all administrative and service-related functions.
• Serve as the main point of contact with DHS’s Site Program Administrator.
• Ensure all incidents are managed in accordance with DHS’s published Incident Management Guidelines and Procedures, including maintaining a continuous open channel with the DHS Serious Incident Unit (SIU).

Requirements

• Bachelor’s degree or equivalent job experience.
• Master’s degree in social work or other human services field preferred.
• Two years of relevant experience working with people who enter the U.S. seeking asylum.
• Three (3) plus years of experience in program management.
• Solid understanding of immigration laws, regulations, procedures, and benefits/entitlements.
• Experience working on-site in a congregate housing setting.
• Experience working with the NYC Department of Homeless Services shelter system.
• Must be organized as well as, have excellent verbal, written and communication skills and the ability to work collaboratively with families, collaborating agencies, and community professionals.
• Strong customer service/hospitality background, preferably with immigrant populations.
• Able to effectively manage significant administrative and process documentation.
• A self-starter, able to work with minimal supervision and work independently.
• Able to prioritize and be accountable for timeliness to complete projects in a timely manner.
• Possess sensitivity to the service population’s cultural and socio-economic characteristics.
• Ability to organize, multitask and prioritize duties and responsibilities efficiently.
• Spanish/English bilingual is preferred but not required.

Qualifications

• Past applicable job experience may include, but is not limited to: Site Manager, Regional Manager, and/or Operations Manager.
• Must pass pre-employment qualifications of Cherokee Federal.

Benefits

Compensation & Benefits: Estimated Starting Salary Range for Site Director: 95K Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K and other possible benefits as provided. Benefits are subject to change with or without notice.