Site Director

About the role

As a Site Director at Buchanan Logistics, you will provide full-site leadership for a high-performing logistics operation, driving sales growth, service execution, team development, and financial performance.

Responsibilities

• Launch, lead, and scale the satellite office while owning site results across growth, service execution, talent development, and profitability
• Operate the site with full P&L accountability, including budgeting, forecasting, productivity planning, and margin management
• Build and maintain a clear operating rhythm (KPI dashboard, weekly scorecards, pipeline inspections, and execution cadence)
• Model a “lead from the front” approach by maintaining personal prospecting activity and setting a high standard for outreach
• Own pipeline health and conversion by driving consistent new business, account expansion, and retention strategies
• Lead consultative selling and deal strategy (lane strategy, solution design, pricing discipline, and margin protection)
• Enforce sales process and CRM discipline through routine activity reviews, deal reviews, and win/loss coaching
• Monitor and improve core KPIs (margin, load count, coverage %, service performance, claims/escalations, and customer satisfaction)
• Recruit, hire, onboard, and develop Account Managers and support roles; build a strong bench for growth
• Set clear expectations tied to activity, conversion, growth, margin, and retention; coach gaps and address underperformance quickly
• Serve as the senior escalation point for customers; step in early to resolve issues with urgency and accountability
• Ensure compliance with company SOPs, pricing guidelines, and internal controls while reinforcing Buchanan values and a high-performance culture
• Other duties as assigned (responsibilities may change with or without notice)
• Supervise Account Manager, Carrier Sales Specialist, and Carrier Sales Coordinator

Requirements

Minimum of 10 years sales experience with at least 5 years in a leadership role. High school degree or equivalent required.

Qualifications

Strong leadership and team management skills, excellent communication and interpersonal abilities, strategic thinker with a track record of driving sales growth, proficiency in CRM software and sales analytics tools, ability to analyze data and make informed decisions, strong negotiation and presentation skills, result-oriented with a strong drive for success, innovative and adaptable to change, ability to work under pressure and meet deadlines, high ethical standards and professionalism.

Skills

CRM software and sales analytics tools, data analysis, sales process and CRM discipline, pipeline management, sales strategy, customer relationship management, leadership, team management, communication, interpersonal skills, strategic thinking, negotiation, presentation, problem-solving, adaptability, time management, ethics.

Benefits

Buchanan Logistics offers a competitive benefits package including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and more.

Pay

Competitive compensation offered.

Schedule

Not specified.