Site Coordinator - Access Point

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We address homelessness, lack of affordable housing, and support immigrant rights to meet the complex needs of our communities and collectively tackle the root causes of suffering and injustice.

About The Program

Access Point in the Mission District is part of the Adult Coordinated Entry System and partners with the Department of Homelessness and Supportive Housing (HSH). The purpose of the Coordinated Entry System is to ensure that all people experiencing housing instability are identified, assessed, and matched to appropriate housing opportunities. Through problem-solving and housing navigation services, Coordinated Entry seeks to minimize homelessness and help individuals move into safe, stable, and dignified housing. The system incorporates a housing-first approach and uses standardized tools, assessments, and referral processes to determine and secure the most appropriate response to each client's immediate and long-term housing needs.

Responsibilities

• Coordinate client assignments and triage to ensure that clients access the services needed.
• Coordinate and support staff with outreach activities.
• Process rental deposits, first and last month rent, relocation travel costs, furniture costs, moving costs, gift cards, and complete the financial reports.
• Practice and model professional customer service to all clients and providers at all times.
• Ensure that a client-centered and trauma-informed team approach is conducted that assists clients with exiting homelessness and accessing safe and dignified housing.
• Collaborate with staff to analyze information, situations, and potential opportunities for housing solutions.
• Oversee staff’s daily data entry and reports within the HSH ONE system and address any issues with staff to ensure data quality.
• Develop and foster relationships with community partners for housing and other service referrals.
• Manage crisis intervention and conflict resolution as needed.
• Work one-on-one with clients as necessary, providing either Problem Solving.
• Attend regular staff trainings, meetings, and development activities in collaboration with the Program Manager.
• Ensure that all material and forms necessary to conduct daily operations are ready and available for staff use.
• Ensure that all important documents necessary for daily operations are available in SharePoint for all staff to access.
• Manage and monitor the tracking of relevant and important daily data.
• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community.
• Commit yourself to treating each community member with respect and dignity.
• Perform other duties as assigned.

Requirements

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming.
• Demonstrated knowledge/experience working with individuals experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel.
• Knowledge of the ONE System preferred.
• Experience with excellent provision of Customer Service.
• Demonstrated experience with critical thinking.

Benefits

• Medical, dental, and vision insurance
• Long-term disability and life insurance
• Flexible spending account
• Commuter benefits
• Paid holiday, sick leave, and generous vacation with Summer Recess and Winter Recess
• 401(K) with employer matching

Pay

$68,640 per year

Schedule

Full-Time, Exempt