Siouxland District Health Clinic Intake Clerk I (BILINGUAL)

Description

• Woodbury County benefits include: IPERS. Great Health Insurance Benefit, Free Dental, Life & LTD Insurance, Sick leave benefits, Vacation, 10 Paid Holidays, 2 Personal Days, and a moving allowance is negotiable.

Responsible To

Responsible to promote and provide a welcoming atmosphere to clients and members of the community seeking assistance and services from Siouxland District Health Department.

Duties

• Answer phones, provide direction and assistance to clients in multiple public health programs, schedule client appointments, collect fees, verify insurance status, enroll and screen clients, collect data and maintain client records, monitor and order supplies.
• Receive cash receipts and balance daily receipts following established Administrative Services Division cash handling procedures.
• Under limited supervision perform general clerical work which follows well-established procedures.

Agency Duties and Responsibilities

• Aid in the quality improvement process within the agency.
• Ensure compliance with Health Insurance Portability and Accountability Act of 1996 (HIPAA) covering the security and privacy of confidential client data.
• Ensure participant records and communication with participants, co-workers and other health professionals are in accordance with Confidentiality Policy.
• Attend and participate in work-related meetings, conferences/seminars and committees.
• Assist in agency/division planning and response to disaster situations and emergency situations or events in conjunction with agency emergency plan.
• Provide customer service that is courteous and responsive.
• Model professional oral, phone and written communication skills.

Required Qualifications

• Proficient bilingual skills (Spanish and English) both oral and written required.
• Ability to translate from one language to another in a culturally appropriate manner; including colloquialisms and slang expressions as well as other expressions that may not translate literally.
• Ability to listen attentively and accurately translate information being conveyed from one person to another or from one person to a group.
• Ability to apply and follow established agency procedures, policies, and guidelines.
• Ability to schedule client visits and respective services related to specific program guidelines.
• Ability to review and verify client insurance for respective services related to specific program guidelines.
• Proficient knowledge of business English, spelling, punctuation, grammar, arithmetic and other English language skills.
• Ability to exercise judgment based on knowledge gained through experience.
• Ability to learn quickly, have a proactive attitude and anticipate needs.
• Ability to work in a variety of settings.

Education, Experience and Special Requirements

• Must have a high school diploma or GED.
• Must have experience performing general office work in a health or human service professional setting.
• Minimum one year of experience preferred.
• Successful completion of typing test.
• Must be able to communicate orally and in writing both in English and Spanish.

Supplemental Information

• Applicants for employment should contact the Human Resources Dept., Room 701 of the Woodbury County Court House between the hours of 8:00 a.m. to 4:30 p.m. for further information.
• A completed County application form and a resume are required.
• Deadline for receipt of applications shall be: 4:30 p.m., July 13th, 2026 or until filled.

Benefits

• Woodbury County provides a wide range of employee benefits to support health and well-being, and work/life balance.
• Benefits can vary depending on collective bargaining agreements.
• Woodbury County's competitive benefit package includes:
• Health, Dental, Life & Long Term Disability
• Iowa Public Employee Retirement System (IPERS)
• Paid vacation days 10
• Paid holidays 10
• Paid sick leave
• Worker's Compensation
• Employee Assistance Program
• Flexible Spending for Medical Reimbursement and Dependent Care
• Deferred Compensation Plan
• Eye Insurance Discounted membership rate for Four Seasons Health Club

Additional Information

Do you have your resume? THIS IS REQUIRED. THE APPLICATION WILL NOT BE FORWARDED WITHOUT A RESUME

YesNo Required Question