Silver Dollar City Resort - Director of Engineering (Exempt)

About the role

The Director of Engineering at Silver Dollar City Resort is responsible for overseeing the maintenance and upkeep of the resort's facilities, ensuring high-quality guest experiences, and managing capital projects.

Responsibilities

• Maintain accurate records of all mechanical and kitchen equipment, guest rooms, pools, life safety systems and preventative maintenance schedules
• Develop and manage department Profit and Loss statement and all activities around business planning, forecasting and budgeting
• Develop and manage multi-year, resort-wide, capital expenditure plans, projects and budgets
• Oversee renovation projects and property improvement plans, ensuring minimal disruption to guests and adherence to timelines and budgets
• Oversee building automation systems (BMS), energy management systems (EMS), and smart room technologies to improve efficiency and guest comfort
• Evaluate and recommend new technologies, equipment upgrades, and vendor partnerships to improve operational efficiency and ROI
• Support brand standards compliance and prepare for internal and external audits (REI inspections, health inspections, insurance audits, etc.)
• Develop crisis communication protocols in coordination with executive leadership and communications teams
• Monitor and manage water quality systems (pools, spas, potable water) in compliance with health regulations
• Drive continuous improvement initiatives, including reliability-centered maintenance and root cause analysis for recurring equipment or facility issues
• Manage inventory control for engineering supplies, tools, and critical spare parts to minimize downtime and shrinkage
• Collaborate with Rooms, Food & Beverage, and Activities departments to ensure engineering support aligns with operational needs and guest experience standards
• Resolve guest concerns to ensure complete satisfaction

Qualifications, Skills, And Abilities

• Minimum of seven (7) years job-related experience with a proven track record of success
• Minimum of four (4) years supervisory experience with at least four (4) direct reports
• Minimum of two (2) years of experience in capital planning or capital project management
• Advanced knowledge of engineering/facilities/engineering best practices, skills, and techniques, preferably in a multi-faceted hotel, vacation ownership or senior living community environment
• HVAC or Electrician certification strongly preferred but not required
• Current, valid CPO certification (or ability to acquire)
• Intermediate computer skills including a working knowledge of Microsoft applications
• Ability to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City culture
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Able to prioritize and complete work assignments on a timely basis
• Able to maintain strict confidentiality and judgment regarding privileged information
• Able to promote and support a “team” work environment by cooperating and helping co-workers
• Able to be productive in a fast-paced, dynamic environment
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to operate/drive a company vehicle with valid MO or AR driver’s license and insurance
• Able to sit and/or stand for long/short periods
• Able to move, bend, stoop, kneel, reach, twist
• Able to move up to 50 pounds

Benefits

Free Admission - Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
Exclusive Admission Discounts - Complimentary tickets & discounts on season passes for loved ones.
Food & Merchandise Discounts - Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
401(k) & Profit Sharing - The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
Health Insurance - Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
Mary's Well House - Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
Free Tuition - Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.