Silver Dollar City Resort - Director of Food & Beverage (Exempt)

About the role

The Director of Food & Beverage oversees the Food and Beverage departments at Silver Dollar City Resort, ensuring brand standards and a high-quality product are consistently met while achieving budgeted revenue, cost, and profit goals.

Responsibilities

• Monitor sales, cost of goods, labor, and inventory to identify trends and make business decisions that ensure profitability goals are achieved.
• Ensure teams provide outstanding service, exceptional culinary and service experiences to our Guests and Hosts in full alignment with Herschend Family Entertainment, Silver Dollar City and Silver Dollar City Resort objectives.
• Develop and implement new and creative food concepts that keep pace with or lead business and industry trends.
• Lead safety efforts for the F&B organization, ensuring compliance with all relevant regulations and policies.
• Plan and direct functions of administration and planning of the Food and Beverage organization to meet daily needs of the operation.
• Engage guests and capture demand to improve revenues and average check.
• Own P&L, business planning and capital projects, budgeting and forecasting activities.
• Implement effective controls of food, beverage and labor costs among all areas of responsibility.
• Manage performance of direct reports by leading, motivating, mentoring, coaching, and providing performance feedback.
• Partner with the HR team for staff recruiting, interviewing, and hiring.
• Develop, implement, and monitor department schedules to meet customer demand while achieving productivity goals.
• Resolve guest concerns to ensure complete satisfaction.
• Provide support and timely and specific feedback and recognition to staff.
• Provide fair and consistent delivery of positive discipline.
• Develop and maintain relationships with hosts, guests, local community members, industry peers, and vendors.
• Respond to inquiries from a variety of departments, guests, and other sources.

Qualifications, Skills, And Abilities

• Minimum seven (7) years of senior-level leadership experience in multi-site food and beverage venues with no less than $8M in annual gross sales required.
• Extensive experience in restaurant bar, banquet/catering, in-room dining and kitchen management required.
• Proven track record with leading-edge methods of revenue growth in a large business environment required.
• Advanced knowledge of culinary best practices for the hospitality industry.
• Degree in Business, Hospitality or Culinary preferred. Extensive practical experience would be considered in lieu of educational degrees.
• Proven track record of successfully developing teams and individuals.
• Knowledge and experience with forecasting, budgeting, labor management, and purchasing to ensure maximum productivity.
• Ability to obtain any government required licenses or certifications, e.g. TiPS, Serve Safe Certification, ServSafe Food Protection Manager, Allertrain Allergen Awareness, CPR/First Aid, Food Handler’s permit required in the state, county, and/or city where employed.
• Able to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City culture by being patient, kind, humble, respectful, trusting, unselfish, forgiving, truthful, dedicated and accountable.
• Strong communication, listening, facilitation and problem-solving skills, computer skills and financial acumen.
• Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
• Successfully passed a background check, drug test, and obtained a Missouri or Arkansas driver’s license and insurance.
• Able to add, subtract, multiply and divide.
• Able to operate different types of motorized vehicles, including but not limited to: automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily.

Benefits

• Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
• Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
• Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
• 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
• Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
• Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
• Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner.
• See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits.