Signature Collection Guest Services Supervisor - Winter 2026 - 27

About the role

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Signature Collection. This is primarily a mid-day/evening supervisory position.

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities on guests' behalf
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Act as the Manager on Duty during evening shifts
• Assist with scheduling
• Assist the guest services manager with preparing and presenting training material to staff
• Assist general manager, maintenance manager, and operations manager with administrative duties
• Assist in coordinating the guest services staff with luggage and package delivery
• Other duties as assigned

Qualifications

• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Pay

$22.00 per hour

Schedule

Seasonal employment from October 26, 2026 through April 18, 2027. Must be able to work varied shifts, including overnight shifts.