Sign Language Interpreter Full Time VRS at Home

About the role

The Interpreter will provide high quality professional American Sign Language interpreting through video and/or on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service, video remote interpreting and onsite interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively while utilizing video based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimum supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Exhibit strong interpersonal skills in all settings
• Ability to independently travel. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary

Requirements

• Must be able to work 36 hour per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must have a secure, lockable room in your primary residence or on your personal property
• Must pass company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training
• Must be willing to allow for the ability of remote monitoring and oversight of the At Home environment and both ends of a call (video and audio)

Qualifications

• One (1) year of professional interpreting experience
• One (1) year Video Relay Service interpreting experience in a call center environment, preferred
• Possess fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Possess a good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct

Skills

• Effective communication skills
• Quick adaptation to new technologies
• Strong interpersonal skills
• Ability to work independently and in a team setting
• Ability to work in a fast-paced, dynamic environment

Benefits

• Guaranteed 36 hours per week (potentially for up to 40 hours per week)
• Voluntary Life& AD&D Insurance
• Flexible scheduling
• Employer Paid Short-Term Disability
• Community work (when available)
• Employer Paid Long-Term Disability
• PTO (Paid Time Off)
• Pet Insurance
• Paid Holidays
• EAP (Employee Assistance Program)
• Medical, Dental, Vision Insurance
• FSAs (Flexible Spending Accounts)
• 401(k) Retirement Savings Plan with Employer Match
• Commuter Benefits
• Health Club reimbursement
• Legal Plan
• Massage Reimbursement
• CEU, Professional Development & Tuition Reimbursement
• Employer Paid Life Insurance

Pay

Pay Range: $15.74-$65 (based on location, education, certifications, and interpreter specialties)

Schedule

Guaranteed 36 hours per week (potentially for up to 40 hours per week)