Siebel CRM Administrator

Experience Required

7+ years of hands-on experience in Siebel CRM Technical System Administration (Windows and Unix environments).

Key Responsibilities

• Administer, configure, and maintain Siebel CRM systems across Windows and Unix platforms.
• Perform system monitoring, performance tuning, and optimization of Siebel CRM applications.
• Collaborate with BI teams on Informatica integration for Siebel data workflows.
• Manage user access, security roles, and permissions within Siebel CRM.
• Execute system upgrades, patches, and migrations while ensuring minimal downtime.
• Troubleshoot and resolve technical issues related to Siebel CRM infrastructure.
• Automate repetitive tasks using scripts (Shell, Perl, PowerShell) for system efficiency.
• Work closely with developers and business teams to support CRM enhancements.
• Maintain system documentation, backup, and disaster recovery plans.

Technical Skills (Must Have)

• Siebel CRM Administration (Installation, Configuration, Maintenance)
• Windows & Unix/Linux Server Management
• Informatica ETL Integration (for BI/data workflows)
• Performance Monitoring & Troubleshooting
• Scripting (Shell, Perl, PowerShell)
• Database Knowledge (Oracle, SQL)

Preferred Skills

• Experience with Siebel Open UI, Workflows, and Business Services.
• Knowledge of cloud-based CRM migration (Siebel to Oracle CX, Salesforce, etc.).
• Familiarity with ITIL processes (Incident/Change Management).

Soft Skills

• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced, cross-functional environment.