Shuttle Van Driver

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

At the Doubletree by Hilton Jacksonville Airport, we pride ourselves on being the best employer in the area. Our culture, full benefit plans (including 401k with a company match), and lucrative bonus programs set us apart. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for their success. We believe each team member plays a key part in delivering outstanding service and memorable guest experiences.

About the Role

We are looking for highly motivated individuals to join our Guest Services team as a Hotel Shuttle Driver. The ideal candidate uses their engaging personality to create a memorable first impression for guests upon arrival and throughout their stay. As a Shuttle Driver, you will provide transportation for guests in the local area and serve as a source of knowledge about the hotel, its amenities, and the local area.

This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Responsibilities

• Provide exceptional customer service by being engaging and taking sincere interest in interacting with all guests.
• Welcome guests to the shuttle, open doors as needed, and assist with luggage.
• Demonstrate knowledge of the local area, including traffic patterns and directions to commonly visited attractions and restaurants.
• Offer recommendations for other areas of interest to guests.
• Maintain the cleanliness and operation of the shuttle; report any problems to the manager.
• Assist guests in securing other forms of transportation as needed.
• Collaborate with other attendants to ensure each guest has a personalized experience, including opening doors for all guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• "Be the difference" with all guests and employees by exceeding standard expectations.

Requirements

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Valid Driver’s License with no infractions.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving to retrieve vehicles.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts, including weekends and holidays.

Pay

$14.00 per hour.