Shuttle Operations Lead (Part-time)

Responsibilities

• Maintain knowledge of all queues and shuttle loading procedures.
• Manage offsite ingress and onsite egress shuttle operations.
• Control flow and counting of guests and accurately distribute amongst shuttle line queues.
• Maintain a consistent distribution for each loading zone based on shuttle quantity.
• Confirm loading quantity based on bus capacity.
• Assist in guest inquires and resolution on post.
• Manage a team of bus loaders and way finders.
• Delegate position locations within assigned bus system and ensure all positions are filled.
• Responsible for staff check-in and distribution of equipment.
• Ensure head rest covers are properly positioned on each bus seat.
• Initiate bus decommissioning (gather GPS, signage, and headrest covers) with direction from Route Supervisors.
• Communicate professionally and effectively with all guests and partners.
• Ensure and maintain a safe environment for staff and guests.

Qualifications

• High school diploma required.
• Customer service and event operations experience (entry level or supervisory) preferred but not required.
• Ability to anticipate needs, challenges, and adapt as needed.
• Fluency in English, Spanish beneficial.
• Ability to commit to 80% of all Hard Rock stadium events including early mornings, nights, weekends and holidays.
• Ability to stand for 6+ hours and be willing to work outdoors in various weather conditions.