Shuttle Driver - Residence Inn Akron, Ohio
Hotel Equities · Akron, OH · 3 mo ago
On-siteManagement$16/hrFull-time
Job Purpose
The Shuttle Driver / Bell Person provides exceptional guest service by safely transporting guests, assisting with luggage, and offering porter services throughout the hotel. This role is critical to creating a positive first and last impression by delivering warm, professional, and efficient service while ensuring guest comfort, safety, and satisfaction. This position combines transportation services with bell/porter duties and supports overall hotel operations.
Qualifications and Requirements
- High School Diploma or equivalent preferred.
- Valid driver’s license required (per state and company requirements).
- Must meet company insurance and driving eligibility requirements.
- Prior experience in hospitality, shuttle driving, bell service, or valet is preferred.
- This job requires the ability to perform the following:
- Strong customer service and communication skills.
- Ability to handle guests with patience, tact, and professionalism.
- Ability to lift, carry, push, and pull luggage up to 50 lbs.
- Ability to communicate effectively in English (verbal and written).
- Ability to remain calm under pressure and in busy environments.
- Basic comfort using handheld devices.
Physical Requirements
The employee must be able to perform the following with or without reasonable accommodation:
- Sitting: Frequent
- Walking: Occasional
- Climbing Stairs: Occasional
- Bending/Stooping: Frequent
- Grasping: Constant
- Pushing/Pulling: Frequent
- Lifting/Carrying: Frequent (up to 50lbs)
- Talking, Hearing, Seeing: Constant
- Equipment Used: Shuttle van and other hotel vehicles, Luggage carts, Handheld devices
Amazing Benefits At A Glance
- $16 per hour (tipped position)
- Team Driven and Values-Based Culture
- Medical/Dental/Vision
- Vacation & Holiday Pay
- Employee Assistance Program
- Career Growth Opportunities/ Manager Training Program
- Reduced Room Rates throughout the portfolio
- 401(k) with company match
- Employee discount
- Flexible schedule
- Referral program