Guest Shuttle Driver

About the role

The Equinox Golf Resort & Spa is a historic destination with a focus on providing exceptional hospitality. Located in Manchester, New England, it offers a blend of traditional charm and modern amenities, attracting a diverse range of guests throughout the year.

Responsibilities

• Open vehicle doors, assist with luggage as needed, and provide a warm welcome.
• Offer information about the resort, amenities, and dining options.
• Safely drive guests to and from hotel and local attraction destinations using safe driving practices and obeying all traffic laws.
• Direct guests around property and destinations upon arrival accordingly.
• Have full knowledge of all parking options on property.
• Inform guests of all events taking place on property.
• Absorb and answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Work closely with the concierge when appropriate and necessary.
• Takes accountability of securing vehicle when on duty.
• Ensure driveways and fire lanes are always clear.
• Keep driveway, entrance, and valet areas clean and organized.
• Report suspicious activity or unsafe conditions to security or management.
• Assist in training new staff as requested.
• Attend departmental meetings and training sessions as required.

Qualifications

• Prior valet or professional driving experience a plus, but not required.
• Successful completion of satisfactory background check including MVR check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Expresses sincere enthusiasm for the role and passion for guest service excellence.
• Must know how to prioritize, delegate, and respond in a timely fashion.
• Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

Skills

• Strong communication skills.
• Organizational skills.
• Problem-solving skills.
• Time management skills.
• Customer service skills.
• Physical stamina and strength.

Benefits

• Competitive wellness options and perks for both Part Time and Full Time employees.
• Time off package including state VT Sick time for all employees, as well as a generous PTO plan plus 10 paid Holidays for full-time status employees.
• EOS Family Matters Program of 3+ months fully paid parental leave for new parents.
• Retail savings option of 401k with employer match of up to 4% for all employees.
• Complementary $25K in Life insurance and $1K/mo. in long-term disability coverage for full-time employees.
• Optional additional Disability, Life and AD&D, Critical Illness, and Accident Insurance options.
• Company-funded Employee Assistance Program for life challenges and mental health resources.
• Additional Health & Wellness benefits including prescription and gym membership discounts.
• Competitive wages with ongoing market analysis.
• Annual performance evaluations with eligible compensation adjustments.
• Pathways for growth and professional development including structured training and EOS Educational Reimbursement Program.
• Internal referral bonus programs up to $500 per referral.
• Incentive opportunities for both hourly and managerial roles.
• A supportive, open workplace culture with flexible and understanding work-life equality.

Pay

This is an hourly position with the opportunity for part time or full-time hours and a potential starting wage of $10.00 per hour. Additional variable guest tips may be earned. Final compensation package offer is subject to change based on a variety of complex factors unique to each candidate including experience, education, skill set, and applicable certifications.

Schedule

Flexible hours based on business needs including weekdays and weekends.