Shuttle Driver Part-Time

About the role

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Part-Time Shuttle Driver to join the Transportation Team for the winter ski season. The Lodge is a 4-star lakefront resort located five minutes from downtown Whitefish and ten minutes from Whitefish Ski Resort, offering authentic Montana hospitality. Employees receive perks including $50 rooms at any Averill Hospitality property and discounted rates at the spa, restaurant, and retail outlets.

Responsibilities

• Create excitement through guest interaction and conversation
• Deliver five-star service by accurately greeting arriving guests at the airport/train station, handling guest baggage, and accommodating special requests
• Perform the same functions when guests depart
• Act as valet attendant as business needs dictate when the shuttle schedule permits
• Be a team player with the entire hotel staff
• Be courteous, friendly, and represent the hotel professionally to guests
• Maintain knowledge of room types, amenities, activities, and services available at the hotel
• Be familiar with local attractions to comfortably make recommendations and give directions
• Be service-oriented and actively look for ways to help people
• Practice active listening: give full attention, understand points being made, ask appropriate questions, and avoid interrupting
• Write effectively for the needs of teammates and guests
• Perform physically demanding duties including lifting, light running short distances, long periods on feet, and extended periods outdoors in all weather conditions

Requirements

• Commercial Driver's License (CDL) required
• Good driving record: no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license
• Able to operate a manual transmission
• At least 18 years of age with a valid driver's license
• High school diploma or equivalent is an asset
• Two years of hospitality industry experience is an asset
• Ability to communicate effectively verbally, in writing, and over the phone with staff, senior management, and ownership
• Excellent leadership, interpersonal, and problem-solving skills
• Use suggestive selling techniques to promote hotel services
• Adhere to all Averill Hospitality policies and ensure departmental compliance
• Work with various office equipment and software systems
• Maintain a positive influence in the community and positive relations with area vendors
• Teamwork: balance team and individual responsibilities, exhibit objectivity and openness to others' views, welcome feedback, contribute to a positive team environment, prioritize team success
• Quality: meet productivity standards, complete work promptly, strive to increase productivity, work quickly and efficiently
• Guest Service: respond promptly to guest needs and take ownership of the overall guest experience
• Professionalism: approach others respectably, react well under pressure, treat others with respect regardless of status, accept responsibility for own actions, follow through on commitments
• Profitability: make conscientious efforts to minimize waste of products, equipment, and supplies to increase departmental and property profitability

Schedule

Saturday and Sunday, 4:30 AM to 1:30 PM; seasonal position for ski season (mid-December to mid-March).

Benefits

• Competitive compensation
• Full benefits package including paid holidays, paid time off, and insurance
• Company discounts at Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake
• $50 rooms at any Averill Hospitality property
• Discounted rates at spa, restaurant, and retail outlets
• Part-time and full-time, year-round employment opportunities available