Shuttle Driver Lubbock Preston Smith International Airport

Department: Operations - Field • Location: 5401 N MLK BLVD, Lubbock, TX 79403 (Lubbock Preston Smith International Airport)

About the role

The Shuttle Driver is responsible for the safe and efficient transportation of up to 9 guests using a passenger van or commercial vehicle, while delivering exceptional customer service. This role requires prompt response to customer needs, professional communication, and a strong focus on safety and compliance with all federal, state, and local regulations. The Shuttle Driver works collaboratively with team members, the Operations Manager, and Shift Supervisors to ensure service excellence and adherence to company standards.

Responsibilities

• Greet all guests in a friendly, professional manner upon arrival.
• Assist passengers with loading and unloading luggage as needed.
• Provide clear directions and respond to guest inquiries courteously.
• Proactively identify and assist guests in need of transportation services.
• Safely transport passengers along designated routes with scheduled pick-up and drop-off locations.
• Operate shuttle vehicles in compliance with all traffic laws and company policies.
• Maintain a clean, organized, and safe vehicle at all times.
• Perform daily vehicle inspections and report any safety concerns immediately.
• Record number of passengers and complete daily/shift reporting as required.
• Report all accidents, incidents, or maintenance issues promptly to management.
• Accurately track and record passenger counts and complete required daily/shift reports.
• Maintain professional communication with guests, clients, and team members at all times.

Requirements

• Must be at least 18 years of age.
• Valid Driver License.
• Prior commercial or shuttle driving experience preferred.
• Clean driving record in accordance with company standards.
• Ability to work flexible schedules, including weekends and holidays.
• Must successfully pass a background check, in accordance with company policy and applicable laws.
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by the Department of Homeland Security.

Skills

• Excellent customer service and communication skills.
• Ability to interact professionally with a diverse range of guests.
• Strong situational awareness and problem-solving abilities.
• Ability to operate commercial vehicles requiring coordination and attention to detail.
• Ability to sit for extended periods and frequently enter/exit the vehicle.

Physical Demands

• Frequent standing, walking, and sitting for extended periods.
• Ability to lift up to 50 lbs.
• Frequent entering and exiting of vehicle.
• Ability to assist passengers with mobility and luggage.

Working Conditions

• Work performed both indoors and outdoors depending on location.
• Exposure to varying weather conditions.
• Fast-paced, customer-facing environment requiring attention to safety and service.

Pay

$10.50 per hour.

Schedule

Full-time, Monday – Sunday, 5:00 PM – Last Arriving Flight.

Benefits

Full Time:

• Generous Paid Time Off: 10 days of paid time off, plus 8 paid holidays.
• Comprehensive Health Plans: Medical, Dental, and Vision coverage for you and your family.
• Life and Disability Insurance: Company-paid basic life and Short-Term Disability, with additional options for loved ones.
• 401(k) Plan: Generous employer match with immediate vesting.
• Employee Assistance Program: Behavioral Health Care for you and your family members.
• Parental and Caregiver Leave: Time off to support your growing family or care for loved ones.

Part Time:

• 401(k) Plan: Generous employer match with immediate vesting.
• Sick Time Off: Paid sick leave based on state laws and regulations.
• Employee Assistance Program: Behavioral Health Care for you and your family members.

If this position is union-represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).