Airport Shuttle Driver

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

About Our Property

Located along the western shores of Lake Michigan, Wingspread Retreat & Executive Conference Center encompasses three unique buildings nestled on 36 acres of lush, natural landscape. The original iconic building, designed by Frank Lloyd Wright and known simply as Wingspread, is the heart of this striking complex. The property also features a modern and inviting 40-room Guest House facility and a conference facility. In all, over 15,000 square feet of meeting space certified by the International Association of Conference Centers offer inspiring views of the nature all around us.

Here, guests find everything their group needs in one secluded but accessible venue. We invite you to experience a venue where every detail—from the iconic architecture to our proprietary convening model—comes together in an extraordinary way that lends itself to creating ideas and transforming them into solutions.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interact with all guests, welcoming them to the vehicle, opening doors as needed, and assisting with any bags
• Be knowledgeable of the local area, traffic patterns, and directions to commonly visited attractions/restaurants
• Offer recommendations of other areas of interest
• Maintain the cleanliness and operation of the shuttle, reporting any problems that need attention to the manager
• Assist guests in securing other forms of transportation as needed
• Work together with other attendants to ensure each guest has a personalized experience and will “dive” to open the door for all guests
• Assist lobby attendant in keeping entrance area clean and organized
• “Be the difference” with all guests and employees by doing more than just “the norm”

Requirements

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus
• Valid Driver’s License with no infractions
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and running to retrieve cars
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays