Shuttle Driver

Responsibilities

• Reliable and punctual attendance is paramount to this position.
• Works well with others and is a strong team player.
• Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude and develop a rapport with all passengers.
• When greeting every passenger and offer to lift and carry baggage onto the shuttle or luggage trailer for storage.
• Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them.
• Aid passengers with general information about the local area.
• To work with and without supervision and follow direction of supervisors when requests are made.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Provide daily transportation for passengers to and from destinations.
• Perform pre- and post-inspection activities to ensure proper operating conditions, adherence to Company & DOT standards, and compliance with proper safety and maintenance standards.
• Assist passengers when boarding and exiting the vehicle.
• Ensure the loading and unloading of passengers to and from destinations, to include the operation of specialized equipment for unloading passengers with special needs, (i.e. wheelchair lifts and tie-downs).
• Provide customers with a space reminder & educate passengers where to catch the shuttle upon their return to the airport location.
• Inform guests/visitors of parking services and fees, direct and announce them to their intended destination pick up/ drop off points and offer an appropriate closing comment using the loudspeaker.
• Prepare and submit accident / incident reports in a timely manner.
• Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms.
• Exercise care in the handling of funds and reporting of lost articles.
• Conduct re-fueling activities, to include maintaining assigned fuel usage logs.
• Comply with Federal DOT requirements, State driving regulations, city and Airport safety rules and procedures.
• Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc.
• Use two-way radio to interact and communicate professionally with dispatch office and/or supervisor.
• Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management in a timely manner.
• Maintain the shuttle bus secure and follow all safety procedures.
• Monitor and report any suspicious activity, both authorized and unauthorized, and take appropriate actions.
• Adhere to all safety codes and OSHA standards.
• Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectable manner.
• Perform other related/ additional duties and tasks as assigned.

Requirements

• Must have valid DOT Certification and have at least 2 years of licensed driving experience.
• Must have an unexpired Medical Certificate or be able to pass a physical.
• Must be able to submit and pass a drug screen and criminal background check.
• Must be at least 20 years of age.
• Must be able to meet the following MVR guidelines: clean driving record (no moving violations in 3 years and no DUI convictions, suspended license, etc.), no active reckless driving violations (within 3 years), no active leave the scene, vehicular homicide/assault violations, no more than one "Minor" violation in a 3 year period (accident, speeding 21+ mph, other moving violations).
• Maintain a professional appearance (no body piercings or visible tattoos on forearms or legs).
• Reliable transportation to and from work.

Skills

• Ability to communicate professionally by conveying information effectively.
• Must possess outgoing and enthusiastic personality.
• Ability to speak, read, and comprehend the English language.
• Ability to work flexible shifts/ hours (days, evenings, weekends, holidays), including overtime, peak volume periods, vacated shifts.
• Open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to work in the elements -- heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and sit for extended periods of time, up to 8 hours a day.
• Ability to drive continuously in the designated shuttle for a minimum of 2-3 hours.
• Ability to bend, stoop, squat and lift frequently throughout a shift.
• Ability to apply pressure to an object with the fingers and palm.
• Ability to perform functions that require repetitive motions using hands, wrists and arms.
• Ability to perform functions that require repetitive motions using ankles, knees and hips.
• Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.
• Ability to receive detailed information through oral communication and to make the discriminations in sound.