Shuttle Driver

Responsibilities

• Provide a safe and timely shuttle service to guests, transporting them to airports, attractions, business centers, or other designated locations.
• Assist with loading and unloading luggage as needed.
• Greet guests warmly, provide information about the local area, and answer questions about hotel services and amenities.
• Address and resolve any guest concerns or special requests during transit.
• Inspect the vehicle before and after each trip to ensure it is clean, well-maintained, and in good working condition.
• Report any mechanical issues or damage promptly and schedule regular maintenance or repairs.
• Follow all traffic laws and safety regulations to ensure passenger safety.
• Maintain a valid driver’s license and any required certifications (e.g., commercial driving license, if applicable).
• Log trip details, including mileage, destinations, and passenger counts.
• Keep records of maintenance schedules and fuel expenses if required.
• Communicate with the front desk to coordinate shuttle schedules and guest pickups.
• Adapt to changes in guest schedules or special transportation requests.
• Ensure the shuttle vehicle is clean, organized, and stocked with any amenities (e.g., bottled water, brochures).
• Maintain a professional appearance and provide a friendly, welcoming experience for guests.
• Handle emergencies or unexpected situations, such as accidents, vehicle breakdowns, or medical incidents, calmly and professionally.
• Promote the hotel’s services and offerings during interactions with guests.
• Provide local insights and recommendations to enhance the guest experience.
• Ensure timely pick-ups and drop-offs according to the schedule, avoiding unnecessary delays.

Requirements

• Must possess a valid driver’s license appropriate for the type of vehicle.
• No recent traffic violations, accidents, or driving-related criminal offenses.
• High school diploma or equivalent.
• Demonstrated experience with a strong focus on guest satisfaction.
• Exceptional ability to manage time effectively and stay organized in a fast-paced environment.
• Excellent skills for engaging with guests and collaborating with team members seamlessly.

Qualifications

• Flexibility to work weekends & holidays.