Shuttle 2 Driver - Care New England Kent Hospital

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the role

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital, or casino and local area in a friendly, efficient, and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage, including delivery and pick-up of guest luggage during arrival and departure, and maintaining the vehicle activity and maintenance logs.

Responsibilities

• Shuttles guests to approved destinations as directed by manager and client contact. Must learn and remember pick-up and drop-off points, property outlets, meeting rooms, amenities, local attractions, parking rates, etc. (40% of time)
• Communicates courteously and professionally by telephone, two-way radio, and in person with guests, location staff, and co-workers. Greets guests within 30 seconds, uses guest last names when appropriate, and maintains composure under pressure (20% of time)
• Operates a vehicle seating fifteen people or less, including the driver. Inspects vehicle at the start of each shift for operational safety (lights, signals, tires, damage, etc.) and records malfunctions or damage for manager review (20% of time)
• Protects guest confidentiality in accordance with HIPAA requirements. Maintains security of client financial and identifying information. Assists patrons with entering and exiting the vehicle, checks wheelchairs for safe operation, and cleans wheelchairs after each use. May use specialized equipment such as wheelchair lifts (20% of time)

Requirements

• High school diploma or GED
• Must pass criminal background check, MVR, drug screen, and other client requirements
• Must be at least 21 years of age due to vehicle leasing contract requirements
• Must maintain a valid driver’s license and pass annual/semiannual MVR checks
• Must complete Wheelchair Safety Training course as applicable
• Must possess current Medical Examiners Certificate and maintain DOT endorsements and bi-annual physical exam as applicable
• One to three months of related experience and/or training, or equivalent combination of education and experience

Skills

• Ability to read, write, and comprehend standard English
• Ability to follow simple instructions, correspondence, and memos
• Ability to present information effectively in one-on-one and small group settings
• Basic arithmetic skills (addition, subtraction, multiplication, division) using American currency and time systems (24-hour/military time)
• Understanding of rates applicable to time passed

Benefits

• Eligible to enroll in medical, dental, and vision insurance
• Accident, critical illness, hospital indemnity, and telemedicine benefits
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability coverage
• 401k retirement savings plan (eligibility requirements apply)

Pay

Hourly base pay range for this position is $21 per hour.

Schedule

Open availability required.

Working Conditions & Physical Demands

• Regularly required to talk or hear; frequently required to sit or stand for extended periods, walk, handle objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Lifting requirements: up to 100 pounds occasionally, up to 50 pounds frequently, and up to 20 pounds constantly
• Majority of work performed outdoors for extended periods, including entire shifts, with exposure to extreme heat and cold
• Travel of up to 5% may be required