Showroom - Sales

About the role

The Showroom-Sales role will work in a retail capacity managing the frequent interaction with walk-in as well as telephone customers. The employee will be responsible for Counter Sales and the execution of taking customer orders and entering them into our computer system. They will assist in merchandising products and maintaining a clean and organized store. This is a customer service focused role.

Reports to the Inside Sales Supervisor/Manager, Sales Manager, Customer Service Supervisor, Showroom Manager, and/or Branch/Area Manager.

Job Location: Colonial Materials, Inc. - Charlotte 4602 Rozzelles Ferry Charlotte, NC 28216

Responsibilities

• Oversee the process of taking orders at the sales counter and over the phone.
• Build relationships with customers.
• Ability to learn company distribution system to enter orders.
• Complete sales orders and tender cash sales.
• Develop product knowledge to assess needs and recommend solutions to customer needs.
• Seeks out new products or strategies to grow showroom sales.
• Assist in maintaining, organizing, and replenishing merchandise in store.
• Establish standards and best practices for displaying materials and managing the overall store layout, appearance, and cleanliness.
• Assisting with inventory and quoting jobs to customers.
• Collaborate with showroom staff, Outside Sales Reps, and Sales Managers to determine necessary strategic sales approaches.
• Overcome objections of prospective customers.
• Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
• Manage customer pick-up process and experience.
• Understand profit margins and create opportunities to increase sales through profit margin improvements or upselling additional/related products.

Requirements

Minimum Qualifications:

• Purchasing and inventory experience.
• Effective team player and leader with strong communication skills.

Preferred Qualifications:

• Experience in and knowledge of construction industry and building materials strongly preferred.
• Must be a team player, demonstrate attention to detail and have good organizational skills.
• Bilingual in English and Spanish

Preferred Education:

Bachelor's degree

Minimum Years Of Work Experience:

Minimum of 3 years of successful sales experience.

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time.
• Frequently, will move about inside the office to operate basic office machinery.
• Must be able to operate basic office machinery.
• Must be able to communicate with team and management and be able to exchange accurate information in these situations.

Working Conditions:

• Work is primarily performed in a professional office environment.
• Requires extended periods of sitting, computer use, and telephone communication.
• Frequent use of standard office equipment, including computers, printers, copiers, and other business technology.
• Regular interaction with employees, customers, vendors, and other business contacts.
• May require occasional lifting of office supplies or materials up to 15 pounds.
• Ability to maintain focus and productivity while managing multiple priorities and deadlines.

Skills

• Strategic Thinking: Ability to develop and execute strategies that align with corporate goals, drive growth, and address market trends and customer needs.
• Analytical Capability: Possess strong analytical skills to evaluate sales metrics, market data, and research findings, providing insightful analysis that informs strategic decision-making and enhances sales processes.
• Customer Relationship Management: Develop and nurture strong customer relationships, understanding their needs to deliver tailored solutions that drive sales growth and customer satisfaction.
• Collaborative Teamwork: Engage effectively with team members to achieve shared goals, contributing your skills and insights to drive collective success in sales initiatives.
• Negotiation Skills: