Showroom Sales Associate

Fireside Hearth and Home (FHH) is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company. Fireside is a team of 400+ hearth experts located across 6 regions, 12 states, and 29 branches across the USA.

About the role

This position is accountable to meet or exceed Fireside Hearth & Home retail sales goals by selling hearth products, services, and accessories. The role must provide best-in-class consumer buying experiences by engaging retail store guests, developing a whole-hearth solution to meet their needs, and driving the sale to completion. To ensure pay transparency, the total target compensation includes base hourly rate and uncapped incentive.

Responsibilities

• Meet and exceed sales goals utilizing dynamic sales skills within the retail sales process
• Exceed customer expectations through all required steps of the remodel process by working closely with customers to understand project needs and timelines
• Systematically manage all customer sales to project completion, including quotes, orders, previews, installations, and start-ups
• Build and maintain strong relationships with customers and be extremely diligent with follow-up
• Become a trusted and knowledgeable Hearth Expert through a comprehensive 3-month training program, providing in-depth understanding of the hearth industry, products, and installation
• Collect and process payments from customers and balance daily business
• Answer incoming phone calls to the showroom
• Provide basic showroom maintenance and merchandising of products
• Complete inventory management as well as receiving in/out product
• Assist in training newer Retail Sales Reps
• Other duties as assigned

Requirements

• 3+ years successful sales experience
• High School Diploma required or equivalent (Bachelor’s Degree in sales, business administration, or marketing preferred)
• Able to work evenings and weekends, with limited time off between Labor Day and New Year’s
• Driven, energetic sales professional with strong commitment to customers
• Ability to learn quickly and retain information
• Strong sense of interior design (preferred)
• Experience within the residential construction industry, building materials, appliance installation, or retail is highly desired
• Ability to lift 50 lbs. with assistance
• Attention to detail
• Excellent verbal and written communication skills

Benefits

In addition to your salary, this position may be eligible for a range of benefits, including:

• Medical, Dental & Vision Insurance
• Health Savings Account
• Disability Benefits
• Life Insurance
• Paid Time Off and Holidays
• Retirement Benefits

Hearth & Home Technologies benefits are subject to eligibility requirements.