Showroom Operations & Facilities Manager

Showroom Operations

Own daily operational functionality across all showroom locations, ensuring spaces are fully operational, maintained, and client-ready at all times.

Maintain consistency of the Frank Darling brand experience across all locations (look, feel, scent, music, and hospitality).

Proactively identify and resolve operational issues before they impact the client experience or team performance.

Test and ensure shipping feasibility and assist in triaging and resolving ongoing shipping issues.

Develop operational standards and best practices that can scale across future showroom locations.

Manage showroom access, including keys, alarm codes, access credentials, and security permissions for new hires, transfers, and terminations.

Develop annual facilities and maintenance budgets.

Build preventive maintenance schedules.

Recommend capital improvements and operational investments.

Facilities, Utilities & Security Management

Manage facilities across every showroom and NY headquarters, including but not limited to: safes, alarm systems, security cameras, access control, internet, utilities, HVAC, lighting, plumbing, and waste management.

Care for facilities by coordinating all repairs, maintenance requests, and emergency service calls.

Manage relationships with landlords, property managers, contractors, and service vendors as it relates to ongoing maintenance and repairs.

Negotiate, manage, and renew maintenance, utility, cleaning, security, and other facility service contracts.

Manage facility-related budgets and identify opportunities to reduce operating costs without compromising the client experience.

Ensure showrooms remain compliant with applicable safety, security, and building requirements.

Maintain emergency procedures and coordinate responses to facilities-related incidents.

Partner with the Showroom Launch Director on facility improvements, renovations, and operational aesthetic enhancements.

Be available for alarm calls across all locations.

Office Management

Oversee day-to-day operations of the 50 Hudson office.

Ensure shared spaces are organized, stocked, functional, and reflective of the Frank Darling brand.

Manage office vendors, supplies, cleaning, repairs, and building services.

Cook up office moves, workspace changes, and ongoing improvements.

Support employee onboarding by ensuring workspaces, equipment, and office access are ready for new hires.

Look for opportunities to reduce costs through smarter budgeting and purchasing.

Manage repairs, building management, and handyman services.

Own and report on office budget.

Projects & Continuous Improvement

Lead operational improvement initiatives across the showroom fleet.

Identify opportunities to improve efficiency, reduce costs, and enhance the client experience.

Manage special projects related to showroom operations and retail expansion.

Develop scalable processes to support Frank Darling's continued growth.

Qualifications

• 3+ years of experience in retail operations, facilities management, or multi-site operations.
• Experience managing vendors, contractors, and facilities budgets.
• Strong project management and organizational skills.
• Ability to prioritize multiple projects in a fast-paced environment.
• Comfortable traveling frequently between showroom locations.
• Excellent communication and problem-solving skills.
• Experience with new store openings is a plus.

About Frank Darling

Frank Darling is a female-founded fine jewelry brand focused on custom engagement rings, wedding bands, and fine jewelry. Built for a modern audience, the brand works closely with clients to design made-to-order pieces with an emphasis on thoughtful design, transparency, and responsible sourcing. Frank Darling serves people looking for a more personal, intentional approach to meaningful jewelry.