Showroom Manager

Responsibilities

• Lead by example in delivering exceptional customer service, fostering strong client relationships, and driving sales performance.
• Set and uphold showroom standards that align with the TileBar brand, ensuring a premium customer experience.
• Train and mentor associates on showroom sales processes to ensure consistently high-quality interactions at every stage.
• Proactively resolve customer concerns, providing timely and effective solutions to maintain satisfaction and loyalty.
• Engage with the architectural and design community through trade events, networking, and in-showroom experiences to strengthen industry relationships and drive business growth for the entire Massachusetts market.
• Recruit, develop, and retain top sales talent, building a strong industry talent pipeline.
• Oversee onboarding and training, ensuring an interactive and engaging learning experience through discussions, role-playing exercises, and hands-on coaching.
• Partner with sales leadership and training teams to assess and address ongoing development needs for individuals and the team.
• Take full ownership of the showroom P&L, managing sales targets, margin, cost control, and operational efficiencies.
• Provide strategic guidance and coaching to associates on client development and sales strategies.
• Monitor individual and team performance, implementing improvement plans for underperforming associates to ensure consistent results.
• Ensure proper staffing, training, and scheduling to meet business demands while maintaining a high-performing team.
• Oversee daily showroom operations, ensuring efficiency in order processing, reporting, and administrative functions.
• Foster strong cross-functional partnerships across the organization, working with marketing, merchandising, operations, and supply chain to enhance the client experience.
• Represent the TileBar brand with professionalism and enthusiasm, embodying its values and commitment to excellence in all interactions.

Qualifications

A successful candidate will have a minimum of 5 years of experience in a similar role, preferably in the design/build industry. A proven track record of sales success, strong interpersonal skills, and a passion for design are essential. The ideal candidate will also possess excellent organizational and communication skills, along with the ability to work effectively in a fast-paced, dynamic environment.